Nonverbal Skills
Looking someone directly in the eyes while talking
What is eye contact?
Name one reason why communication is important
Lets the other person know how you're feeling, allows you to be on the same page as someone else, helps get your needs met, etc.
Name one reason why expressing unpleasant feelings can be hard
You may be afraid of how the person will react; you may fear rejection; you may not have the skills to communicate well, etc.
Name one reason why positive communication is helpful
Helps get your needs met, reinforces the individuals behavior, etc.
Name the mistake in thinking:
"Nobody likes me"
What is all-or-nothing thinking
Moving your hands
What is gesture?
Provide an example of how you would validate a peer who told you they were upset about a family member forgetting their birthday
Answer to be graded by group facilitators
Name at least two unpleasant feelings
What is sad, mad, annoyed, irritated, angry, frustrated, helpless, hopeless, overwhelmed, stressed, jealous, etc.
Practice expressing positive feelings to a team member using the below template:
When you DO_____, I FEEL _______.
Group facilitator to grade response
List the 3 Cs
What is catch it, check it, change it
Sitting up straight
What is body language?
Active listening
What is paying attention to the discussion to understand what others mean and how they are feeling. Active listening may involve repeating what the other person said in your own words.
Name one reason why it is important to express unpleasant feelings
So the other person understands what they did wrong. May help the person stop doing the behavior in the future.
Name three pleasant feelings
What is happy, relaxed, joyful, understood, excited, respected, loved, proud, helpful, etc.
Name the mistake(s) in thinking:
"My special purchase hasn't arrived yet. Staff must be testing me. I'll probably never get my package."
What is jumping to conclusions, catastrophizing, fortune telling
What do our facial expressions communicate to others? Name at least two types of facial expressions.
Facial expressions tell others what you are feeling and should match the discussion/tone.
Examples: smiling, nodding, frowning
Why is tone important when communicating? Provide an example to demonstrate its importance
(Group facilitators will grade responses).
Provide an example of an appropriate negative feeling you may want to express to a peer or family member
Responses to be graded by group facilitator
What is getting a job, finding a place to live, registering for a class, helping with sobriety, etc.
Name the 3 components of the CBT triangle
What are thoughts, feelings, and behaviors
What is slouching, not making eye contact, crossed arms, eye rolling, making faces, etc.
Provide a general phrase someone might use when making a request to someone else
“I would like you to...”
“Would you please...?”
“I would really appreciate it if you would...”
“It’s very important to me that you help me with...”
What are the 4 steps involved in expressing unpleasant feelings?
What is...
1. MAINTAIN EYE CONTACT. SPEAK FIRMLY.
2. SAY EXACTLY WHAT THE PERSON DID THAT UPSET YOU.
3. SAY HOW IT MADE YOU FEEL.
4. SUGGEST WHAT THE PERSON SHOULD DO TO PREVENT THIS FROM HAPPENING AGAIN.
The 3 steps involved in making a positive request
What is maintain eye contact, say exactly what you would like the person to do, and say how it would make you feel
In goal setting, what does the 7-7-7 rule refer to?
We can break goals down into small steps you can do each week (in 7 days) to accomplish a short-term goal in the next 7 weeks to help you achieve your long-term goal in the next 7 months. We call this the 7–7–7 Goal Jackpot!