How to Brew
The process that comes after mashing.
What is lautering?
How often I should do a vehicle pre-check.
What is each day you take a vehicle out?
When something deviates from the norm on tour and affects current operations.
What is contact the tour guide helpline?
When guides should check their schedule in Bookeo for this week and the following
What is every Monday night or Tuesday morning?
When I am running late for a tour I do this.
What is call the guests and let the helpline know?
Ferments for longer at a colder temperature and bottom ferments.
What is a lager?
How to properly check the seatbelts in your van.
What is buckle and unbuckle all 15 seats?
Provide water to guests, shorter pours, less pours, choose abv.
What are some ways to maintain safe alcohol consumption?
4 Basic safety rules that must be mentioned at the beginning of every tour.
What is wearing seatbelts, no drinking in the vehicle, watch your step, and no touchy?
The 10-5-0 process.
What is texting guests 10 minutes out from departure, calling them 5 minutes out from departure, and contacting the helpline 0 minutes out from departure?
The amber liquid extracted from malted barley.
What is wort?
When I should enter vehicle damage/imperfections in my report.
What is every time, until they are fixed?
Where I can find the jack for the van.
What is under the passenger seat?
Where I will find parking, payment, sample amounts, location processes and the history script.
What is training packet 2? **Bonus info! Coming soon…. The app
I should have this in no later than 24 hours after my tour to ensure I am paid on time.
What is my tour report?
How many gallons of beer are in a US barrel.
What is 31 gallons?
The safety equipment that should always be in the van.
What is a Fire extinguisher, road triangles, first aid kit?
Reasons to end a tour immediately. (there are 6)
What is a group is too intoxicated to safely continue, vandalism of an affiliate, verbal or physical assault of anyone, disobeying direct instructions relating to safety, operation of the vehicle by someone other than the guide, breaking the pregaming policy?
Call at least 30 minutes ahead, confirm party number, confirm any dietary restrictions/allergies.
What is the process for a meal stop before arrival?
If I am more than this amount of time late I need to call a stop to let them know.
What is 15 min?
These attributes are added by hops depending upon when they are added.
What are bitterness, flavor and aroma?
When to fill the gas tank, vacuum the van, and/or put air in the tires.
What is the hour prior to your tour?
The guide helpline phone number.
What is 202-759-6610?
A company provided beer guide shirt, company issued credit card, closed toed shoes, and photo ID
What are all of the items a guide needs to have with them for a tour?
What I should do when a guest doesn't arrive up to 5 minutes after pick up.
What is stay in touch with CS, start the tour, and remind the guest that they must stay in the van with the group once they join you?