Associate Vetting
In the work note template, what piece of information is only applicable for candidate calls?
Candidate's last 4 of SSN
When speaking with facilities we should use the caller's ______ or _____ to verify we are speaking with a Hiring manager with a justifiable business need.
WIN/User-ID
What populations utilize the Online Hiring Center?
Walmart Stores (Hourly and Management) and Supply Chain (Hourly)
When speaking to Hiring Managers about background checks, what information does the agent need to verify to ensure they are who they say they are?
WIN#
How long are job offers valid for?
24 hours
If a candidate applied with an incorrect email address, the agent should advise them to reapply with the correct email address. (T/F)
True
If the CBC status is "Invitation Expired", who can reset the candidate's time?
The facility.
What is considered a minor in Career Preference?
In CP, a minor is identified if the candidate states they are less than 16,16-17 or 18+ and in high school.
What general troubleshooting steps should a candidate take when experiencing login issues?
Access the OHC using google chrome.
Clear history or utilize an incognito tab.
Try multiple devices.
Log in using the email they signed up with.
A _____ issue happens when the status in Porter does not match the one in First Advantage.
Transmission
What does it mean if the candidate has the red flag "Mismatching National ID"?
If a candidate is red flagged for mismatching national ID, this means their Social Security number on either the Background check or Application do not match each other.
What should the agent do to assist an applicant if they continue to receive a "Sorry, Try Again" error message even after following all troubleshooting steps?
Escalate a ticket.