BADGE & ACCESS
Expired badges will be confiscated by who?
Officers
What form is completed for non-SIDA badge confiscation?
Delta Air Lines ID Badge Receipt (white form)
What agency ID allows access with parking permit?
FAA or TSA
What must be running when emergency vehicles arrive?
Lights and/or sirens
How should officers present themselves?
Professional and positive
What must retirees receive when issued access?
Badge and decal
Where are individuals sent after badge confiscation?
Badge Processing Center (Building 1020)
What must officers do if FAA documentation is missing?
Contact SOC immediately
What must officers do immediately during emergency response?
Notify SOC
What approach should officers use to prevent escalation?
Mutual cooperation
What type of access do retirees receive equivalent to DAL Non-Exclusive Area?
Employee access
Where must confiscated badges be logged?
Daily Log
Are sheriffs authorized to access DAL property for legal paperwork?
NO
What must officers help provide to emergency units?
Directions and assistance
What should officers avoid in behavior?
Bullying or demanding behavior
Who can authorize people to be processed as visitors?
Retirees
Where should confiscated badges be stored?
Safe location inside kiosk
Who handles processing for legal access requests?
Corporate Service Company
What must officers consider when traveling to work?
Delays like accidents/weather
What should officers show to customers?
Interest and attentiveness
What must the officer do before confiscating a badge?
Politely explain confiscation is required
Who must be notified after confiscation?
SOC
What should officers do if access is insisted upon?
Do not interfere physically; contact SOC
What happens if an officer cannot report to duty?
Notify supervisor immediately
Name two customer service traits required.
Calm, patient, helpful, courteous (any two)