Empanelment
What is continuity of care?
Maintaining consistency in a patient’s relationship with their care providers.
________ can be scheduled using a same day appointment type.
Established patients
Is stitch removal considered a procedure?
No
When do we transfer to Team Health?
After 4:15pm if an established patient mentions any of the Triage symptoms.
Where can you view the assigned PCP in a patient's chart?
Under the profile picture in the care team field
If a new patient is seeking a physical, how far out can you schedule?
6 Weeks out
TRUE OR FALSE: Lab appointments does not require an order from a Legacy provider.
False
If an established patient calls stating they have been running a fever, what should you ask?
How high is the fever?
Who can be a responsible provider? (Name 3)
Adult Medicine/ Family practice
Behavioral Health (BH)
Dental
OB/GYN
Pediatrics
Vision
Who can we schedule immunizations with?
Nurses only
TRUE OR FALSE: Patients can only be seen by appointment for labs as long as there is an open order in Epic.
False, we recommend scheduling an appointment but patients can choose to walk-in for labs.
If a patient calls reporting a triage symptom, what should be the first thing you verify before scheduling an appointment?
Determine if a patient is established through viewing the patient's chart, in the chart review section.
When patients have a chance to build a relationship with their provider they experience better health outcomes. Empanelment helps with this by? (Give2 examples)
Building trust and better understanding between patients and providers
Patients are more likely to keep their appointments
Patients are more likely to adhere to medical advice resulting in fewer visits, less need for medication, fewer complications from undiagnosed/untreated issues
For patients 63 years or older, you can select _____ in addition to Adult and Family Medicine
Geriatrics
What should you do if an established patient requests to have skin tag removal?
Send a patient encounter to site pool
If patient calls back because they are returning a call from Triage, what should you do?
Cold transfer to triage and add a follow up note in the open telephone encounter.
Who CANNOT be a responsible provider? (Name 3)
Registered Nurses
Walk-in Clinic
Immunizations
Pregnancy Test
Triage Nurse Etc.
When is it appropriate to schedule a hospital discharge appointment and when is it appropriate to transfer to the transition of care team?
If patient is past 14 days from discharge date you would schedule.
If patient is with in 14 days of discharge date you would transfer EXCEPT if they are Non-Medicare and they have visited the ER (See excel sheet)
Insured patients can go to any external ______ for labs.
Quest
Should an established patient be triaged if they report testicular swelling and knee pain?
Yes, testicular pain and/or swelling is a triage symptom.