SugarCRM
Dr.Joe called Author three times last week
What is "Events" tab?
General age requirement
What is 65 years and older?
"Awah, that's TERRIBLE!! I am so sorry that happened to you"
What is sympathy?
Best option to find a member in SugarCRM
What is Humana ID number?
I need something to get mailed to a member
What is the Billing and Enrollment team?
A member has a refill soon
What is the "EDIT" tab?
What is "EDIT tab > medication list"
"Big Brother" of Medicare and Medicaid services
What is CMS?
"I feel like a burden to everyone"
What is a "CONCERNING statement?"
Sally's husband has submitted this LEGAL document to Humana to call on her behalf
Member is struggling with medication adherence
Who is the pharmacist?
Mr Smith enjoys playing golf and watching MMA
What is "Member Story" tab
Prescription Drug Coverage
What is Part D
What is PDP?
What is the Maslow's Hierarchy of Needs
Must be announced when making Outbound calls
What is "calling from a recorded line?"
What is Retail Call Center?
I need a Reference Guide, DLP, and CVG
What is "Knowledge Base?"
Inpatient hospital care, skilled nursing facility, and home health
What is Medicare Type A?
Keep your promise.
What is Building Trust
Unacceptable identification information
What is SSN?
This 2021 claim needs to be investigated and reprocessed
What is the Service Operations Support team?
Member eligibility for Comprehensive Medication Review
What is the "pharmacy tab"
What is Medication Therapy Management eligibility
October 15- December 7
What is Annual Election Period?
The ability to understand and share the feelings of another
What is Empathy?
Jessica Harry is Sally's daughter who calls often on her behalf. She does not have POA
What is Personal Representative?
What is PHI Release form?
Who is a Care Team specialist