Chapter 15
Jake, Abby, Phillip and Melanie have to work on a group project together. While
the others are all doing their part and are planning the final presentation, Jake
stops working and goes to the movies since he knows that the others are doingjust fine without him and he feels like his contribution is not valuable to the group.
The scenario describes a case of…
a) a group conflict
b) social loafing
c) high deviance
d) a highly efficient self-managed work team
Correct answer: b)
Which of the following factors do not contribute to a synergy?
a) the ability of group members to bounce ideas off one another
b) correcting one another’s mistakes
c) enable managers to disregard geographic distances
d) bring a diverse knowledge base to bear on a problem or goal
Correct answer: c
Facebook is a …
A. Wheel Network
B. Chain Network
C. Circle Network
D. All-channel network
Correct: C
An air traffic controller coordinating the activity on runways makes us of
A Wheel networks
B. Chain networks
C. Circle networks
D. All-channel networks
Correct: A
What is not a trait of the ideal team player?
a) communicating with everyone equally
b) high-energy conversations
c) not necessarily extroverts, although they feel comfortable approaching other people
d) stay in one place to be approachable for everyone
Correct answer: d)
Effective teams:
a) decide only to either explore or engage and do this at a very high energy level
b) perform engagement and exploration at a high energy level
c) constantly switch between engagement and exploration
d) have no perfect formulae to success
Correct answer: c)
Which determinant of effective communication media is high for face-to-face
communication?
A. Need for a paper or electronic trail
B. Feedback
C. Time needed for communication
D. Information richness
Correct: D
Cross-cultural differences in individual’s characteristic ways of speaking is a form of
A. Similarities in jargon
B. Dissimilarities in linguistic style
C. Dissimilarities in jargon
D. Similarities in linguistic style
Correct: B
Why are task forces also called ad hoc committees?
a) Because they are constructed of people from various departments
b) Because the group meets to solve a problem in a certain period of time.
c) Because the group is permanent
d) Because the group solves a mutual problem
Correct answer: b)
Sabrina works at a film set. Her friend wants to know what a work day of hers
looks like. Sabrina states: “When we start filming, everyone has to be ready. The
cameras, the lights, the people who hold the microphones and of course the
actors and the regisseur. If one of the responsible people is missing, we cannot
create a new film.” The job of Sabrina describes which kind of task
interdependence:
a) Sequential
b) Pooled
c) All-channel
d) Reciprocal
Correct answer: d)
Communication with a subordinate is a form of
A. Non-verbal communication
B. Horizontal communication
C. Verbal communication
D. Vertical communication
Correct: D
An organisational communication network where unofficial information is shared
A. Grapevine
B. Groupware
C. Horizontal communication network
D. Intranet
Correct: A
In the article “The science of great teams” the element of energy is…
a) an infinite resource that can be used for both engagement and exploration
b) is lowest when having face-to-face communications
c) is static in teams
d) not being measured when someone only nods with the head. It is not considered an exchange.
Correct answer: a)
12.In the article “The science of great teams” the authors came to which of the
following conclusions?
a) Individual reasoning and talent contribute a lot more to effective teams than
imagined.
b) The best way to build a team is to choose the members by their achievement.
c) Side exchanges within the group between only two individuals increases overall
group performance.
d) The best performing teams in the study constantly sought for fresh ideas from the same groups outside the organization.
Correct answer: c)
Which of the following is not a form of noise?
A. Filtering
B. Encoding
C. Information Distortion
D. Whispering
Correct: B
Which is not a form of communication media?
A. Face-to-face communication
B. Impersonal spoken communication
C. Spoken communication electronically transmitted
D. Personally addressed written communication
Correct: B