MyKirana
Are online classes available in MK?
Yes, only the booking process is different. Canvas and MK students are offered same level of service and offerings
How long are one-on-one phone sessions for?
What is 20 minutes
Which enquiries should be directed to teachers?
What is enquiries of an academic nature - assessment and content based questions, work placement ect
What is the 3rd step in the student journey?
What is "Learning"
How many days is our cooling off period?
What is 7?
Which 2 qualifications are in MK?
What is Cert 3 ECEC and Dip ECEC
Are online classes compulsory?
No, but we encourage students to book into as many as possible to help supplement their studies and build their industry knowledge and employability skills.
Do we guarantee that we'll find work placement?
No - we work alongside the student to find a suitable placement. Collaborative approach!
When can students expect contact from their assigned Teacher?
What is within 48 hours of enrolling
How many units in the Cert III Individual Support (Ageing) and how many placement hours?
What is 13 and 120 hours.
How does a student contact their Teacher in MK?
What is the messaging system - select Teacher from drop-down in messaging system
What is the marking turnaround in Canvas?
up to 5 days for case studies/ answers with more depth and content. Quizzes are automated so instant feedback!
What is Kirana's "Student Assistance Program"? (SAP)
Kirana has created a partnership with Access EAP to provide free and confidential counselling services to help our students with their mental health and well-being.
What is the role of a Student Support Officer (SSO)?
To successfully onboard and warmly welcome all new students, and assist all students with administration enquiries relating to their studies from start to finish.
How many WP hours for Dip ECEC IF a student holds a Cert III ECEC?
What is 240!
What is the marking turnaround in MK?
What is up to 5 days
How does a student book into an online class?
Are students able to extend if they do not complete in time? what can we offer?
we can offer extension up to 6 months at a time - usually 3 month increments. Cost involved.
How can students get in touch with our Student Support Team?
what is Phone and student support request form
What is a course transfer? Why would a student want to change courses?
when a student changes course. Can be for career change, change in interests, or another course could better align with their occupation.
Do students have access to their units all at once?
No, more units become accessible or "open up" once they meet certain requirements.
Is Canvas mobile compatible?
Yes, but not the most optimal experience, as some functionality is lost. This is one of our future goals to design to be more mobile friendly and increase accessibility
We can assist with payment suspensions and reductions through our Financial hardship process.
How do students receive their certificates? soft copy or hard copy?
what is BOTH!
How many members are there in the Student Support Team (whole team) and what are their names?
what is 5 team members (Al, Alana, Hilda, Prem - and Jas supporting)