Quality History
This person is considered the father of Quality.
Who is Deming?
In 2005, this rating system as a tool to inform beneficiaries as to the quality of the various plan options and assist them in the plan selection process.
What is the CMS Stars rating?
Last name means "Unicorn" in German
Who is Julia Einhorn?
PDCA
This person developed the quality model examining structure, process, and outcomes.
Who is Donabedian?
This Quality tool is set of surveys that ask patients to report on their health care experiences.
What is Consumer Assessment of Healthcare Providers and Systems (CAHPS)?
Recently vacationed in South Korea
Who is Mikayla Rawnsley?
NCQA
What is National Committee for Quality Assurance?
In 1990, this independent 501(c)(3) nonprofit organization in the United States that works to improve health care quality through the administration of evidence-based standards, measures, programs, and accreditation
What is NCQA?
This quality improvement methodology originated from Motorola.
What is six sigma?
Sang on national TV in Beijing
Who is Michael Wagner?
TQM
What is Total Quality Management?
This local leader in Quality was a former Administrator of the Centers for Medicare and Medicaid Services (CMS) and before that was President and Chief Executive Officer of the Institute for Healthcare Improvement[1] a not-for-profit organization.
Who is Donald Berwick?
This quality tool is used divide data into sub-categories to understand existing problems.
What is stratification?
Visited 6 of the Greek Islands
Who is Karl Kamyk?
CLAS
What is Culturally and Linguistically Appropriate Services?
This award was created by Congress to recognize high quality organizations and now evaluates many sectors of industry.
What is the Presidential Malcolm Baldrige National Quality Award?
This tool identifies many possible causes for an effect or problem and sorts ideas into useful categories.
What is a cause and effect diagram? AKA fishbone or Ishikawa diagram
Helped craft the Patient Safety and Quality Act of 2005
Who is Amy Helwig, MD?
RACI
What is Responsible, Accountable, Consulted, and Informed?