Platform
The new user interface that unifies all CX applications and data on a single pane of glass.
What is Workspace?
The visual routing designer tool for call flows.
What is Studio?
The product that allows users to build, edit, and deploy interaction evaluation scorecards.
What is Quality Management.
The product that uses human-in-the-loop technology to improve AI models.
What is AI Trainer?
These are the two industries which have Experience Clouds generally available.
What is Financial Services and Healthcare?
The integration builder tool that enables customers to connect Talkdesk with third-party apps.
What is Connections?
The native digital channels that are currently GA.
What is email, chat, and SMS?
What is Phone?
The AI-powered product that automates on-call and after-call work and provides real-time contextualized recommendations.
What is Agent Assist?
This feature enables banking clients and prospects to share their screen with banking agents.
What is cobrowse?
The voice biometrics product that provides real-time caller authentication.
What is Identity?
The outbound dialing mode that is currently in Early Access.
What is Preview Dialer?
The product to create and deploy surveys to customers following an interaction.
What is Feedback?
This product was formerly known as "Guide."
What is Knowledge Management?
This is the Electronic Health Record system for which there is a connection to Healthcare Experience Cloud.
What is Epic?
This certification means that the platform is compliant with protecting customer data based on five core trust service principles.
What is SOC 2?
The product for documenting, tracking, and resolving customer issues that require follow-ups.
What is Case Management?
The tool that transcribes and analyzes conversations for trends, intent, and sentiment.
What is Interaction Analytics?
The channels currently supported by Virtual Agent Digital.
What is webchat and SMS?
This enables Retailers to provide intelligent self-service and AI-assisted agent interactions.
What is Retail Smart Service Solution?