Batch Trouble Shooting
What to do if scanner will not connect?
In teller check configure & enable image capture. Next check to see if Store and Forward. If this is done: balance, log out of teller, unplug scanner power source, reboot computer, launch Ranger Flex & test. If this does not work call IT
Can you see pending transactions in OLB?
Yes, current/available balance.
Do we need to stamp and initial money?
Yes
Do we cash checks for non-customers?
Unless it is on us, we do not cash checks for non-customers.
How do you close an account ?
Ask about any pending transactions or cards linked to the account Disburse funds with a 079 Closing account, and call 12327 to notify of closing with closing reason
What do you do if a batch will not close?
Balance, reboot, log in. This will trigger a different business day & call IT Core 5 mins after log in. If they have the batch this is complete. If not call IT, Missy, or Leslie to work with Fiserv
How can you transfer funds in OLB?
Bill pay, loan payments, P2P, internal transfers
How much of a mutilated bill should you be able to see?
MORE than 1/2 and be able to compare the serial numbers
What dollar amount requires an Office/Area managers approval for a non-customer check?
$7,500.00 or higher
What are some ways to lookup a customer you're having trouble finding?
Customer Tab>Names>Names Inquiry
In the case of a red batch if the SAF credit is 0 & the SAF d4ebit + TLR (credit & debit) is 1 what do you do?
Identify what items did not update from a deposit and call computer room after batch is submitted to decide what will need to happen. Some items did not make it to the store and forward.
Can you see all of your accounts in OLB if you have more than one port?
No, we need to combine ports
How does mutilated coin leave your vault?
Do we cash 3rd party checks, if so when?
No, unless it comes with supervisor approval.
When do you have to dual piece count cash included in a night drop deposit?
If the cash was not sealed/locked OR if the specific cash amount is not listed on deposit slip. THEN BOTH EMPLOYEES INITIAL DEPOSIT SLIP
In the case of a red batch if the SAF totals (credit & debit) is 1 and the TLR (credit & debit) is 0 what do you do?
Turn off the scanner & process transactions so totals update. Teller does not have the deposit to update your totals but would post to customer account over night.
Can POA's have online banking?
YES, they must use the "pin" as the customers SSN last 4 of the individual they're POA over
How much requires a non-customer to be OFAC'd?
<$4,000.00
What is the denial code for suspicious or altered check?
05
What time can night drop be opened?
Between 8 am and 9 am
In the case of a red batch if the SAF totals (credit & debit) is 0 and the TLR (credit & debit) is 1 what do you do?
Run back counter, teller has the deposit but the customer account would not reflect it overnight.
How can you tell if a customer has online banking
Port>Customer Name>Codes>Electronic Banking Password will be marked present
What are the cash levels for the vault teller?
Operating: >$15,000.00
Top Drawer: >$6,000.00
Rolled Coin: >$2,500.00
TOTAL: >$25,000.000
Can non-customers buy cashiers checks?
No, unless purchased with a CCB check.
How do you process transactions offline?
Balance, disable image capture in configure, ensure batch from before was sent, and separate your transactions from online batched & offline.