Opening an Account
What are the 5 types of membership eligibility?
1.Geographic location
2.Partnership Company
3. Association Membership
4. Current Member
5. Relative
What are the 5 types of savings accounts we offer?
1.Membership share
2.Spare Share
3.Sprout savings
4.Flex Savings
5.Change up savings
How much is the statement fee?
$3
What does CD stand for?
Certificate of Deposit
What must a member have to withdraw money or get information on their account?
Valid Identification
How much is required to open a membership share
$10-($5 for the membership fee and $5 put on hold in the share)
What are the 3 types of draft accounts?
1.Go Checking
2.Full circle Checking
3.Restricted Checking
What and how much is the courtesy pay fee?
$31, and it is the fee charged when you opt in for courtesy pay and your account goes negative.
What terms do we offer in CD's?
Do we offer 3rd party check cashing?
Yes but the account that the check is being cashed off of must meet check cashing criteria and is done as a courtesy and at the discretion of the manager on duty.
What Items are needed to open an account?
1. Valid ID
2.Social Security Number/ITIN Number
3.Proof of address
What type of money markets do we offer?
1.Regular Money Market
2.Premium Money market
What is the fee for an invalid address?
$5/month
What is the minimum balance when opening a CD?
$1000 for all but the Access which is $25
When do we charge a fee for a replacement debit card?
If the member has had the card less than a year and it is not related to fraud.
How old do you need to be to open a teen account?
13 (unless requested by guardian)
What is a Change Up savings?
A savings account that is attached to the debit card that rounds up purchases to the nearest dollar and deposit into the change up. You cannot deposit into the change up, but you can withdraw from it. Change up earns an APY of 1.50% up to $2k.
What is the fee for a wire?
$20/Domestic
$50/International
What is the minimum balance in a regular money market account and a premium money market account, or a fee will be charged?
$2500.00 and $25000.00
What is the limit on a money order?
$1000
What are the requirements for a teen account?
1. 2 forms of ID
2. SSN
3.Guardian joint on account
4.$5 fee (no membership fee, Just $5 to hold account open)
What is a restricted account?
An account that allows someone who may have had a difficult past with us or another FI to earn banking trust with us, has a $10/mo fee
What are the fees associated with stop payment?
$15.50 initial fee and then $15.50 each time item is presented
How much is the fee that will be charged if you fall below the minimum balance in both money markets?
1.Regular-$12/month
2.Premium-$25/Month
Where do you go to print a member a direct deposit form?
Specfile Manager under the operations tab