CCBC
What CCBC program/department can we refer a member to if they are in crisis?
Mobile Crisis Intervention (MCI)
How often should a new referral be outreached per month?
Every week (3-4x/month) until contact is made
What documents are completed at intake with a member? Need 2 correct answers to get the points.
Comprehensive Assessment, intake packet, releases of information
Who should be the first call if a member is in an imminent, dangerous, and critical crisis situation?
911
What program is considered a duplication of services with BHCP? If member is involved in this program, they would be disenrolled from BHCP care coordination.
PACT (Program for Assertive Community Treatment)
True or False: BHJI can only work with members once they have been released from incarceration.
False- BHJI can provide below services while members are still incarcerated.
•Group and individual In-Reach sessions
•Conduct Bio-Psycho-Social needs assessment
•Develop support plan & safety plan
•Make appointments with providers
•Assist with obtaining housing, other services
•Coordinate releases with providers, other supports
True or False: when receiving a new referral, a staff is expected to cross reference CCBC ehana and PCC to review previous involvement, history, and potential contact info.
True
True or False- Every care plan is sent the same way to providers/collaterals.
False-
Some ACO's require electronic submission via arcadia, email, or SFTP dropbox (Yves).
True or False: it is acceptable to meet a member alone for their initial intake if it is at their home.
False- We should always double up when meeting members for the first time.
Acceptable locations to meet with a mbr alone: a hospital setting where other staff are readily available and the office where other staff are readily available
True or False: We can wear sweatshirts and yoga pants in the office as long as we are not seeing members that day.
False- sweatshirts and yoga pants are against dress code policy. You should be able to meet with a member at any point, which entails looking professional on your workday no matter the location.
What 3 CCBC programs do we work most often with? (100 points each)
MCI, ACCS, CSP/RC, AOP
Name 3 locations we can meet members for their intake. (100 points per location)
CCBC office, their home, in a community location of their choosing, a hospital
How many FUD attempts should be made after a member is discharged from inpatient treatment within 7 calendar days and who should be making them?
3 attempts made by both the CC and RN
As mandated reporters, what situations warrant breaking confidentiality and additional conversations with clinical staff?
1. a member states they will harm themselves or someone else
2. suspected neglect, abuse, or mistreatment of a minor
3. suspected neglect, abuse, or mistreatment of an elderly individual
4. suspected neglect, abuse, or mistreatment of a disabled individual
Name 3 CCBC committees/groups that staff can participate in or join. (100 points each)
Trauma informed committee, Safety committee, DEIJ, Wellness Fair committee, LGBTQ+, Food for Thought
What agency does DMH contract with for the Taunton/Attleboro area?
CCBC ACCS
If a member identifies food insecurity at intake and has SNAP benefits, what next steps should be discussed and pursued if mbr is agreeable?
food pantries/soup kitchens and HRSN nutritional services
What type of note should every engaged mbr have for first successful contact of the month?
The note should have a list of all goal updates
What 2 types of sections do we most commonly hear in our line of work and what do they mean? (100 points each)
Section 12- involuntary treatment for behavioral health due to safety concerns
Section 35- involuntary treatment for substance use due to safety concerns
Name the 3 Chief officers of CCBC and their exact, full titles.
Andy Dawley, Chief Executive Officer
Kevin Medeiros, Chief Operating Officer
Andrea Klein-Yancho, Chief Financial Officer
What is the different between Pathways day program and Silver City Clubhouse?
Pathways: Pathways is a community-based adult day treatment program that provides psychiatric services to residents of Southeastern Massachusetts. The program offers an active, structured milieu designed to treat individuals experiencing the pervasive effects of mental illness and co-occurring substance abuse issues. Staff run.
Clubhouse: Silver City Clubhouse is a member-run community in Taunton, Massachusetts which empowers individuals to achieve personal goals as well as mental health recovery.
Name 5 things that can be prepared or brought to complete an intake.
laptop, 5-star, foldable chair, pen/paper, intake packet/releases, double up, RN or their phone number for consult, CCM number or crisis number for consult
Name 5 types of providers a member could have listed in their care team, other than a PCP or medical professional.
therapy/psych, DMH/DDS worker, CSP/RC, emergency contact, MRC worker, DCF case manager, rep-payee, guardian, probation officer
What is it called when a person is notified that a threat has been made towards them?
Duty to Warn
What service codes, modifiers, and locations would you bill for below scenario?
You speak with a member following their discharge from an ED presentation. They report they are not home at the moment. You schedule an in-person visit to complete their annual assessment and complete the HRSN screening. You call member's CSP worker to invite them to the F2F appt. You update your RN, who can also attend the appt.
1. STC code w/ individual enrollee and telehealth audio modifiers w/ other than enrollee's home location
2. SDOH positive/negative w/ office location (no modifiers are given)
3. CCI indirect code w/ collateral contact w/ office location
4. OUA w/ office location (no modifiers are given)