Methods of Communication resulting in retention of 50%.
What is Hearing and Seeing?
100
A manner of acting, feeling or thinking that shows one's disposition, opinion, etc.
What is attitude or state of mind?
100
Choosing the first solution that works.
What is satisficing? (Satisfy . . . Sacrifice?)
100
An unhappy customer will tell this number of people about their experience.
What is 5-10 people?
100
The person who responded to this question during our ice-breaker: "If I could be anyone besides myself, I would be ...... Bob Fochs"
Who is Steve Cotey?
200
We do this at about 125 words per minute, but we think at about 600 words per minute.
What is Listening?
200
Feedback which tells someone specifically what they did correctly, why the behavior is important, a moment of silence, encourage repeat performance, touch.
What is One Minute Praise?
200
Described as Good, Thoughtful Reasoning.
What is Critical Thinking?
200
Fewer than __% of dissatisfied customers actually complain to the company.
What is 10%?
200
The individual who coined the term, "stinkin' thinkin'".
Who is Zig Ziglar?
300
You should have done it this way vs Next time it would be better if . . .
What is reframing a statement to make it more positive?
300
Only you can control this.
What is your attitude?
300
It can't be done. We've always done it that way. We tried that years ago and it didn't work.
What are 3 phrases that can prevent critical thinking?
300
1) Product or Service and Cost 2) Quality 3)The way you do business with your customer
What are key differentiators that distinguish organizations from one another?
300
Your favorite Mid-Term . . . .ever.
What is CCBS Jeopardy!
400
1. Content 2. Critical 3. Active or Empathic
What are the 3 types of listening?
400
Leadership Theory in which leaders believe that employees like their jobs, are trustworthy and do not need constant supervision.
What is Theory Y?
400
Does not jump to conclusions . . Is receptive to change . . . Learn from mistakes . . . Is always learning . . . Separates fact from fiction. . .
What are some characteristics of good critical thinking?
400
People I work with who I impact directly or indirectly.
What are internal customers?
400
When individuals in a group environment have low or no participation.
What is Social Loafing?
500
Listeners repeat a message back to the speaker in the Listener's own words.
What is paraphrasing?
500
Increase communication . . Better Listening ... Review Down Day - Good or Bad . . . Let People try it their way . . . Recognition . . Sharing Best Practices . . . Promote creativity . . . Spend $$ to fix things . . . Show you are "Liv'n the Dream" . . . and many more!
What are actions we developed to enhance Positive Attitudes at Expira?
500
Believing information because someone told me so.
What is inherited opinion?
500
According to Bob Farrell, this is "giving them the pickle".
What is providing customer service that goes above and beyond their expectations? What is your pickle?