DSS
What is the highest percent discount you can receive for Drive Safe & Save?
30%
How do you start Pega Robotics?
Click on the Pega Robotics icon.
When a customer locks their keys in their car, what coverage is used to help with that?
Emergency Road Service (ERS).
What is the first thing to bring up after you start a call?
Call tracker.
True or False: In ECRM 3.0, you can send ID cards without going to the customer document center.
True.
What is a type of vehicle that cannot have DSS?
Motorcycles, antique or classic cars, or recreational vehicles.
How do you quit Pega Robotics?
Click the gear icon and then "exit".
When traveling beyond state lines, what covers stolen property from your vehicle?
Renters insurance covers the policyholders personal property anywhere in the world.
How many days do you have to submit a schedule adjustment for a technical issue?
3 days.
What is the most efficient way to find a customer's account when you don't have the correct phone number?
Search using first name, last name, and zip code.
Once enrolled, how long does the policyholder have to set up DSS before the discount is removed?
35 days.
How do you know if robotics is running?
There will be a red bar on the left side of the screen.
In the state of Georgia, which coverage is used to cover medical expenses for the driver and passengers in an accident?
What revision was recently made to the call monitoring and recording disclosure?
Are you a resident of California?
How do you delete a case?
Click "Created in error" in the top right corner of the case.
There are 6 driving characteristics used to determine the DSS discount. Name at least 3 out of the 6.
Mileage, acceleration, braking, cornering (turns), speed, and phone distraction.
Should robotics be launched before or after queue manager?
Before. Otherwise you will have to logout of queue manager and relaunch it.
What is coverage Q in the state of New York?
Additional personal injury protection (PIP).
How do you clear the print queue within NECHO?
ALT + F12
How do you view inactive policies in ECRM 3.0?
Click the funnel button on the right.
Policyholders can text "SAVE" to what number to download Drive Safe & Save?
78836
What is the purpose of robotics?
To automate repetitive tasks.
In the state of Michigan, this coverage pays the other driver's deductible if the policyholder is liable in an accident.
Coverage Y.
How do you navigate to the DSS Beacon Reorder Tool?
Click the dropdown arrow to the right of the authenticate button.
What is the sunset date of ECRM 2.0?
May 8th.