Quality Improvement
The most important component of care coordination
What is Communication?
Legal source of rules for nursing
What is the Nurse Practice Act?
The definition of Care Coordination
What is the healthcare team working together for patient’s good?
Lays out the chain of command
What is the organization chart?
Bottom level of Maslow’s pyramid
What are physiological needs?
Outcomes & Patient Satisfaction
What are indicators for quality?
Enforces the Nurse Practice Act (what nurses can & cannot do)
What is the Board of Nursing?
The Goals and Benefits of Care Coordination
What are better patient treatment & care, increased efficiency, and improved outcomes?
Protects nurse, patient, & hospital
What is using the chain of command correctly?
Useful in establishing priorities
What are Maslow’s hierarchy (ABCs) of needs?
National standardized, publicly-reported survey of patient’s perspectives of hospital care
What is Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS)?
Level of excellence; serves as a guide for practice
What is a Standard?
Fragmented care
What is Lack of coordination/communication with patient care?
Chain of command, formal relationships, and lines of communication & authority
What is depicted on the organization chart?
The highest priority in airway assessment.
What is obstruction?
EVERYONE!
Who is responsible for Quality Improvement?
Standard of care for nurses
What is what a reasonable & prudent nurse would do in a similar situation?
The role of the Case Manager
What is oversee patient from admission to discharge (including securing community resources)?
Span of control
What is the number of people directly reporting to manager?
Abnormal respiratory rate, cyanosis, use of accessory muscles
What are signs of breathing difficulty?
Safety event that did or could have caused serious harm to patient
What is a Sentinel Event?
Voluntary guidelines for nursing practice to help deliver quality care
What are American Nurses Association Standards of Practice?
When communication is especially important
What is during patient transfers & hand-offs ?
Decisions made by a few managers at the top
What is Centralized decision making?
Signs of Circulation Problems
What are cool, blue extremities, abnormal capillary refill time, decreased LOC