Scheduling & Drop offs
Who should be taking in a drop off pet to the back of the hospital?
Any Available technician/INP
Can we check out a patient with missed charges?
No; please notify the technician on the case or available manager to correct the charges.
How to all prescription need to leave the hospital?
All medications should be leaving in a prescription bottle/box with a label on the medication with instructions.
How to add in a stray or injured wildlife?
CL# 264045 for Wildlife MM/DD/YYYY then Alphabetical; #266151 for strays MM/DD/YYYY Alphabetical
What is the Phone greeting?
"Thank you for calling BluePearl Veterinary Partners this is "Your Name here" how may I help you? "
Are appointments made in a "grey slot" in Cornerstone?
No; Best way to collect information and add them into Cornerstone.
Upon check in do we need to update instinct?
Yes; Intinct will update every 4-5 min. Make sure that Dr, Ward and cage card information is up to date.
What is the scanned stamp used for?
Making sure that we are not duplicating records that are already attached and not having to scan them again
Do we need a husbandry form for any exotic patient?
Yes; even through ER- for A&E appointments make sure that it is in the room for the appointment.
How much should we take on ALL estimates as a pre-payment?
Take the middle of the estimate
ERT vs CC Transfers whats the difference?
Nothing; Both can be seen by Critical Care or any other service as long as rDVM has called.
Do we need resuscitation status in Cornerstone and in instinct?
Yes; More places the better
Filing charts- Do we need to check if pet is deceased?
Yes; This helps reduce the amount of charts that are filed away.
Are Shunt hunts done in Clearwater?
Take down patients information and/or make appointment- let IM service know about appointment but use a disclaimer- some liver AUS are done in TPA but we will discuss with your veterinarian and reschedule if necessary.
DEA/NPI numbers for pharmacy's- how to resolve?
Tell Pharmacist to input the license number in the State License Box and they can move forward with the prescription
How do you correctly make an OPUS or OP Echo appointment?
Confirm with rDVM for consult vs OPUS- OPUS is blue slots on IM's Schedule and Echo's in green on Karens schedule. *Clinic Name; Pet Name Last Name, Breed, M/F and Color. Notes section- reason and owners phone #
How do we add a pet correctly to the whiteboard?
Pet Name/Last Name/ Species/ Service- Appt time if needed/ Concern and status P/N/T/S/V
Do we need to use the prongs in the charts?
Yes; Making sure that all loose papers are in the correct chart ready for the next visit.
When owners call do we need to make a note of it?
Yes; its always best to have as much information as possible and as well notify the service they saw.
What forms need to be printed for a drop off?
Signed drop off form and cage card
Do we need to check out all patients from Cornerstone?
Yes; to keep instinct up to date.
How often do we need to check the white board?
Making sure that it is up to date every 5-10mins
Where to rDVM labs or notes need to go?
To the attending Doctor on the case
Do we need Emails?
Yes; Making sure we have emails for discharge instructions as well to confirm appointments with Onco/Optho.
Can pets have water prior to OPUS/Drop off or surgery?
Yes; especially diabetic patients