The Cavalier Resort
The 8 restaurants of the Resort
What is Becca, The Raleigh Room, The Hunt Room, Orion's Roof, TULU, The Deck, Taco's and Tequila, Arbuckle's.
The explanation of a warm transfer
What is ensuring you have the end user on the line, merge the two lines and introduce the caller to the end user before disconnecting.
This property houses the Sea La Vie Gift Shop.
What is The Cavalier and The Marriott?
The Historic Cavalier Hotel and Beach Club re-opened on this date
What is March 7th, 2018
547
What is the total number of guest rooms on the Cavalier Resort Complex?
The first step to take when a guest complains about their room, service, etc.
Log it into GXP
Your "go-to" site for all things Goldkey|PHR
What is The Source
A mythical Greek hunter with Tie's to Virginia Beach
Who is Orion
The names of the main ballroom at each property.
What are The Seaside Ballroom, The Crystal Ballroom, and The Main Sail Ballroom.
The standard greeting when answering outside phone calls.
What is" Good afternoon, thank you for calling (area they called), this is (your name), with whom do I have the pleasure of speaking?
The guaranteed 4pm late check out applies to what level guest for our Resort
What is, NONE, Resorts are based on availability
The Marriott Virginia Beach Oceanfront Resort opened on this date.
What is May 21, 2020
Most Oceanfront properties have this in between them and the sand.
What is the boardwalk?
The phrase used at the end of every interaction.
What is "Is there anything else I can assist you with?"
The levels of Marriott BonVoy
What are Member, Silver, Gold, Platinum, Titanium, Ambassador and Cobalt?
Who you are and who you serve.
What is Ladies and Gentlemen Serving Ladies and Gentlemen?
This US President once stayed at The Cavalier Hotel.
Something you follow when seeing an internal or external guest within the property.
What is the 10-5 rule
What is: Hear, Empathize, Apologize, Resolve/Report, Thank
Tamika says this all the time.