CCFL

Nursing

100

Who are our nursing partners

Brightstar, Concierge, VNA  

200

At what time do we stop calling our nursing partners 

10Pm EST

300

Service Level Time for RN partners

Urgent: 4 Hours (RN and Infusion RN)

Routine: Next Day 

400

What Documents are required at INITIAL nursing request?

 IP FACESHEET, H&P, IV MED & INJECTABLE ORDERS, AND LABS

500

What is the template requirements 

Name:

DOB:

Address:

Date Range: DEFAULT TO 3 DAYS OF VISITS

Frequency of Visits: (Options: BID/TID/Daily/Every other day)

Time range:

Type of Visit: ( AM/PM ) activities during visit: Options: IV meds (specify meds), nebulizer treatments, VS, assessments, Other needs i.e wound care)

COVID positive: Y/N

Precautions:

Admitting Diagnosis:

Acadian

100

How do you schedule a medic visit? 

 CCC

200

Can Acadian Transport patients

No

300

How many trucks does Acadian have and what are the hours of operations 

3 - 12 Hour Shifts Covering Indian River (North Region): 5A, 9A, 12P

2 - 12 Hours Shifts Covering Tradition / Weston (South Region) 6A, 12P

1 Overnight Rover Shift Covering Full CCFL Geography - 6P - 6A

400

What is base location? 

South Region Base Located at: 770 SE Indian Drive, Stuart FL 34997

North Region Base located at temporary command center parking lot: 1155 35th Lane, Vero Beach, FL 32960

500

What is Acadians SLA

Acute Rapid - 1 hour

Admissions - 2 hour

Urgent Same day- 4 hours

Routine- Next day, or 30 min from request time

Discharge- 24 hours

Transport

100

Who are our transport partners?

NHT, All County 

200

Does Transport carry O2

Yes

300

What are the hours of operartion?

24/7/365

400

What is the response time for ARR and Routine 

Time to Respond /Confirm Order: 10 minutes for ARR / 20 minutes all other -- IF NO RESPONSE / CONFIRMATION IN THIS TIMEFRAME  

500

When a pt is transporting back to B+M what location should be specified on the portal. 

ER HOLDING or ROOM NUMBER. IT SHOULD NEVER BE THE ED. 

General

100

What are the different hospital colors on Teams and  block schedule?

Blue: IR

Pink: MHT

200

2 Hospitals, what are the addresses?

IR: 1000 36 St. Vero Beach FL 

MHT: 10000 SW Innovation Way Port St Lucie. FL 

300

Where/What are you to document your Instacart transactions?

The excel sheet located on the CCFL Team channel 

PT last name, MRN,order number, total

400

What information needs to be provided to IV access

• Face Sheet
• History & Physical
• Patient Snapshot
• Updated Medication Profile
• EPIC Orders ( PICC, LIDOCAINE) 
• Special instructions: Gate Code, Specific Door to knock on etc.
• Other: Condition of the patient: allergies, wounds etc.

500

Teams response time 

10 min for STAT

20 min for Urgent/Routine 

Miscellaneous

100

How do you request IV access 

Send email request and follow up IMMIDIETLY with a phone call 

200

What are the Lab Logistics Customer IDs 

• Cust ID: 7804 - Orders to/from Indian River Hospital (current setup)
• Cust ID: 7878 - Orders to/from Tradition Hospital Martin County  

300

How do you request DCF phleb.

Routine - send email to [e-mail] 

Stat - send an email to [e-mail]  and call [phone] (regardless of time)

400

RAH scheduling instructions

• Before 5pm Email closest office location to patient
• After 5:00 pm send email requests (will not be seen until next business day) DO NOT call unless there is an urgent need or an early visit being changed.
• Afterhours cancellations and changes for next day should be emailed, but may not be seen before 8:00 AM unless

500

Velocares scheduling hours and service hours 

Scheduling: Scheduling Exceptions: CUT OFF TIME for same day delivery: M-F 1900. Sat-Sun 1700 

Service Hours:  Mon – Fri 9AM to 9 PM; Sat – Sun 9AM to 7PM