Who are our nursing partners
Brightstar, Concierge, VNA
How do you schedule a medic visit?
CCC
Who are our transport partners?
NHT, All County
What are the different hospital colors on Teams and block schedule?
Blue: IR
Pink: MHT
How do you request IV access
Send email request and follow up IMMIDIETLY with a phone call
At what time do we stop calling our nursing partners
10Pm EST
Can Acadian Transport patients
No
Does Transport carry O2
Yes
2 Hospitals, what are the addresses?
IR: 1000 36 St. Vero Beach FL
MHT: 10000 SW Innovation Way Port St Lucie. FL
What are the Lab Logistics Customer IDs
Service Level Time for RN partners
Urgent: 4 Hours (RN and Infusion RN)
Routine: Next Day
3 - 12 Hour Shifts Covering Indian River (North Region): 5A, 9A, 12P
2 - 12 Hours Shifts Covering Tradition / Weston (South Region) 6A, 12P
1 Overnight Rover Shift Covering Full CCFL Geography - 6P - 6A
What are the hours of operartion?
24/7/365
Where/What are you to document your Instacart transactions?
The excel sheet located on the CCFL Team channel
PT last name, MRN,order number, total
How do you request DCF phleb.
Routine - send email to ORDERS@drschoicefirst.com
Stat - send an email to ORDERS@drschoicefirst.com and call (888)698-7244 (regardless of time)
What Documents are required at INITIAL nursing request?
IP FACESHEET, H&P, IV MED & INJECTABLE ORDERS, AND LABS
What is base location?
South Region Base Located at: 770 SE Indian Drive, Stuart FL 34997
North Region Base located at temporary command center parking lot: 1155 35th Lane, Vero Beach, FL 32960
What is the response time for ARR and Routine
Time to Respond /Confirm Order: 10 minutes for ARR / 20 minutes all other -- IF NO RESPONSE / CONFIRMATION IN THIS TIMEFRAME
What information needs to be provided to IV access
RAH scheduling instructions
What is the template requirements
Name:
DOB:
Address:
Date Range: DEFAULT TO 3 DAYS OF VISITS
Frequency of Visits: (Options: BID/TID/Daily/Every other day)
Time range:
Type of Visit: ( AM/PM ) activities during visit: Options: IV meds (specify meds), nebulizer treatments, VS, assessments, Other needs i.e wound care)
COVID positive: Y/N
Precautions:
Admitting Diagnosis:
What is Acadians SLA
Acute Rapid - 1 hour
Admissions - 2 hour
Urgent Same day- 4 hours
Routine- Next day, or 30 min from request time
Discharge- 24 hours
When a pt is transporting back to B+M what location should be specified on the portal.
ER HOLDING or ROOM NUMBER. IT SHOULD NEVER BE THE ED.
Teams response time
10 min for STAT
20 min for Urgent/Routine
Velocares scheduling hours and service hours
Scheduling: Scheduling Exceptions: CUT OFF TIME for same day delivery: M-F 1900. Sat-Sun 1700
Service Hours: Mon – Fri 9AM to 9 PM; Sat – Sun 9AM to 7PM