Active Listening Skills
Phrases such as "uh huh" , "ok" , and "I see"
What are Minimal Encouragers
a conservative non-violent means of mitigating a threat involving the taking of hostages, a barricaded subject, or a potential suicide victim.
What is Crisis Negotiations
This person is the primary contact with the subject in crisis
What is a Primary Negotiator?
Hello, my name is _______, I am with the __________ and I would like to help.
What is the Introduction?
This should be asked for early into the negotiations
What is surrender?
The acronym commonly used to list each step of ALS
What are MOREPIES
a person who has come to the attention of LE as someone who is reasonable believed to be at risk of taking their own life.
What is a suicidal subject?
This person maintains the incident information, makes not of significant developments, and monitors the negotiation.
What is a Scribe/Recorder?
The ability to understand and share the feelings of another. Step 3.
What is Empathy?
When given a deadline, you should do this
What is Talk Through It?
this is the deliberate pause at key points for emphasis and reflection
What is Effective Pause
a deliberate strategy for developing a relationship between the crisis negotiator and the person in crisis
What is the Behavioral Influence Stairway Model?
This member generates intelligence leads, reviews and analyzes intelligence, facilitates the dissemination or relevant intelligence to the team.
What is an Intelligence Coordinator?
Staying focused on the process of developing a relationship with the person while focused on the outcome of the crisis.
What is rapport building
When using ALS, this is more important than any phrase you could say.
What is Tone of Voice?
Who, what, when, where, why, and how, are...
What is an open-ended question
The act of engaging a subject in dialogue to reduce stress regarding the arrival of responders and impede the subjects ability to make the scene more dangerous
What is Verbal Containment?
This member monitors all negotiation dialogue, screens and passes on suggestions for questions or relevant intelligence, develops strategy as it relates from command directives, provides emotional support, provides relief when necessary, etc....
What is a Secondary Negotiator/Coach?
If the Negotiator is not making progress, it is best to go back to this step and start over. Step 2.
What is Active Listening?
The primary objective during any crisis situation
What is Preservation of Life?
Each letter in M.O.R.E.P.I.E.S stands for
what is?
Minimal Encouragers
Open-ended questions
Reflecting/Mirroring
Emotional Labeling
Paraphrasing
"I" Messages
Effective Pauses
Summary/Summarize
A condition in where hostages develop a psychological bond with their captors during captivity.
What is Stockholm Syndrome?
The most amazing and intelligent person of the CCJCNT and WYDOC CNT who provides leadership and training for all her little negotiators but at times a little intimidating.
Who is Penny Martinez?
Developed in the late 1990s and formally publicized in the early 2000s, this agency created the Behavioral Influence Stairway Model.
Who is the FBI?
Not often the reasoning why the subject took hostages or barricaded himself but often asked for in the interest of comfort, i.e cigarettes, drinks, and food.
What are Secondary Demands?