Top Questions for CCKM
What is No?
CCKM is a new & different tool with a smarter search engine that learns as you search keywords, phrases and terms. Not my CSP ID's.
This is where you will enter the specific keywords or phrases to search for the articles.
What is Search Bar
What types of articles can you find in the
"Trending Articles section"
What is the top viewed articles for your channel.
What are the steps to accessing the Air tool?
Article# 156054 (Air Tool)
Under the Procedures Tab, Click on the Air Tool Category and the link will take you to the site.
Finding the most needed articles quickly in CCKM
What is Favorites?
Use favorites. Once you search & find the article you need, click the Favorite Star inside CCKM. This will make it easy to find later.
This tool allows you to quickly refine your search results. You can scan a subset of the entire list of articles to find what you need.
What is Filter By
How to give feedback in CCKM?
What is the Thumbs Up 👍 or Thumbs Down 👎 icon.
Or if you want to be specific about why you like or dislike an article, then you can use the Feedback feature.
How do you access National Promotions?
Article# 332790 (National Promotions)
This article is a great tool to use to provide the customer with the latest offers and promotions.
What do you click on when you cannot find the Link Center & other tools in Search?
What is the lightning bolt
Click on the lightning bolt at the bottom left of CCKM Home Screen to open Link Center. There is no better way to find it.
Allows you to search results by "most popular", "latest", "A to Z", and "Z to A".
What is Sort By
How do you favorite articles in CCKM?
What is select the star icon in the upper right of the screen. When the background of the star icon changes in color your article can be saved.
How do you access the ICU Case Builder?
Article# 598771
ICU Case Builder (scroll down to the related links section) and click on the link.
http: //icucb.wewb.att.com
Can Link Center be alphabetized?
What is NO
It cannot, but you can search to get your items quickly.
This shows the top viewed articles for your channel.
What is Trending Articles.
How do you access the Directory Tool?
Type in Directory Tool in the search box,
Click on the link and it will direct you to the tool.
It gives you the phone numbers and/ or speed dial codes to reach other AT&T departments and external companies.
Can I create folders to my Favorites?
What is No or Not yet
You can organize your Favorites by using the "Edit Folders" tab.
This lists the filter choices that were selected in the Filter By window.
What is Active Filters
Does the Landing Page have all of the news you need in which you can see front and center?
What is yes.