communication
CCMA
Customer service
Medical Laws
Ethics
100
What is communication?
Sending and receiving information, thoughts, or feelings through verbal words, written words, or body language
100
What is Professionalism?
The attitude, behavior, and work that represent a profession.
- Behaviors
- Appearance
- Communication
- Voice: tone, attitude, and word selection
- Written
- Work ethic
- Relationships
100
What are biases?
Beliefs that are not proven by facts about someone or a particular group of individuals.
Biases are prejudice against a person or group of people.
100
Which of the following is an example of body language?
Vocal pitch
Empathy
Shaking hands
Enunciation of words
Hand Shaking
Body language is use of the body with gestures and movements while communicating.
100
What are Ethics?
Set of principles that differentiate between right and wrong. Values
200
Non-Verbal Communication?
Communication that occurs through expressive behaviors and body language rather than oral or written words.
- Eye contact
- Facial expressions
- Posture
- Haptics or touch
- Gestures
- Personal space
- therapeutic touch
200
what is a Visual communicator?
some one who uses pictures and prefer seeing information in writing. Visual communicators tend to move their hands and use facial expressions. Body language can often say more about the message than the words being used.
200
Written communication?
emails, letters, faxes
200
Health Insurance Portability and Accountability Act (HIPAA)
Federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.
200
what is beneficence ?
A moral obligation to act in the best interest of others.
300
What is therapeutic communication?
Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient.
300
Auditory communicators?
use the skills of listening when comprehending the message.
300
What is Anti-Kick Back Statute (AKBS) ?
Criminal law that prohibits receiving benefits for referral or business involving federal health care programs.
300
What is Emergency Medical Treatment and Active Labor Act (EMTALA)?
Law that requires any hospital emergency department that receives payments from federal health care programs, such as Medicare and Medicaid, to provide an appropriate medical screening to any patient seeking treatment.
300
what is nonmaleficence ?
A commitment not to cause harm.
400
What are the 4 requirements of the communication cycle ?
400
Kinesthetic communicators?
focus on hands-on learning.(communication)
400
Occupational Safety and Health (OSH) Act
The OSH Act is overseen by the Occupational Safety and Health Administration (OSHA) and states that employers are accountable for providing a safe and healthful workplace for employees by setting and enforcing standards and by providing training, outreach, education, and assistance.
400
what is the Good Samaritan Act?
Law that allows bystanders to get involved in emergency situations without fear that they will be sued if their actions inadvertently contribute to a person’s injury or death.
400
what is Autonomy ?
The patient’s decision-making process must be free of coercion or coaxing. Health care professionals should help patients come to their own decisions by providing full information.
500
What are some Therapeutic communication techniques?
empathy, rephrasing, asking questions, remaining quiet and pausing to allow a message to be conveyed, and summarizing the received message, it is the opportunity to build a positive rapport and relationship between the health care provider and the patient
500
What is feedback?
Information relayed to the message sender regarding how the message was received and interpreted.
paraphrasing what is being said to ensure it is correctly being received.
500
Which of the following laws or regulations would include precautions and rules related to needlestick safety and injuries?
CLIA
EMTALA
OSH Act
HITECH Act
Clinical Laboratories Improvement Amendments (CLIA)
A 1988 amendment that regulates federal standards that apply to all clinical laboratory testing performed on humans in the United States.
500
Which of the following laws classifies medications based on the likelihood for abuse and if there are any medical benefits provided from the substance?
ADA
CLIA
CSA
OSHA
The Controlled Substances Act (CSA) is a federal policy that regulates the manufacture and distribution of controlled substances. Controlled substances can include narcotics, depressants, and stimulants. The CSA classifies medications into five schedules, or classifications, based on the likelihood for abuse and if there are any medical benefits provided from the substance.
500
Which of the following is the act of belonging to a designated group or community that shares common experiences?
Bias
Ethnicity
Culture
Value
Culture
Culture is the act of belonging to a designated group or community that shares common experiences that shape the way its members understand the world. Cultural practice and norms are often learned, shared, and passed on through generations.