PHLEBOTOMY
a) answer the phone
b) collect blood specimen
c) collect insurance information
B- Collect blood specimen
A primary care physician (PCP) is considered the pt's gatekeeper in which type of managed care plan?
a) HMO
b) PPO
c) CMS
a) HMO
1) A phlebotomist participates in continuing education programs to:
a) Avoid state licensure or certification
b) Stay up to date on the latest procedures
c) Explore other employment in healthcare
1) B- Stay up to date on the latest procedures
Telephone etiquette involves:
a) keeping your statements simple and to the point.
b) referring an emotional caller to the administrator
c) Leaving a person on hold until you have the answer
A- Keeping your statements simple and to the point.
Which of the following is an agency that certifies phlebotomists?
a) ASCLS
b) CLSI
C) ASCP
c) ASCP
Which of the following ancient bloodletting instruments has a counterpart in a modern-day bleeding device?
a) Fleam
b) Cup
c) Bleeding bowl
B) Cup
A prepaid group healthcare organization in which members must have preauthorization for certain medical procedures is a(n):
a) DRG
b) HMO
c) IDN
B- HMO
1-Which tube is the 2nd order of draw:
a) Light Blue
b) Red tube
c) Green Tube
2- Which tubes below is part of the EDTA family:
a) Pink
b) Green
c) Gold
1- Red tube
2- Pink
1) Proxemics is the study of an individual's
a) body language
b) concept of space
c) facial expressions
2- Which of the following is an example of proxemics?
a) eye contact
b) facial expression
c) personal contact
1) B
2) C- personal contact
This is a 2-part question:
1) Which is a federal program that provides medical care for the indigent (needy person)?
a) HIPAA
b) Medicare
c) Medicaid
2) Which agency offers the PBT certification?
a) AMT (American Medical Technologists
b) ASCP (American Society of Clinical Pathology)
c) NPA (National Phlebotomy Association)
1)- C- Medicaid
2)- B- ASCP (American Society of Clinical Pathology)
the term phlebotomy is derived from Greek words that, when literally translated mean to:
a) draw blood
b) stick a vein
c) cut a vein
c) cut a vein
this is a 2-part question:
1) It is the responsibility of the designated case manager or gatekeeper in managed care to:
a) Provide early detection of the pt's disease
b) Manage the pt's extracurricular activities
c) Share the pt's information with the family
2) another name for the blood bank department is:
a) Immunohematology
b) Serology
c) Immunology
1- A Provide early detection of the pt's disease
2-A Immunohematology
This is a 2-part question:
1) One of a phlebotomist's duties is to:
a) Assist with insetting IV cannulas
b) Perform lab computer operations
c) Help nurses with direct pt care
2)Which one is not an example of services provided by local health departments?
a) Immunization and Vaccination
b) Public health nursing services
c) Nursing schools
1) B- Perform lab computer operations
2) C- Nursing schools
This is a 2-part question:1) The pt is emotional and cannot understand what Cynthia is asking him to do. This is an example of:
a) lack of professionalism
b) invasion of intimate zone
c) Communication barrier
2) Which of the following is an example of a Gavin confirming response to a pt?
a) I am on a tight schedule right now
b) I have no idea how long it will take
c) I understand how you must be feeling
1)-C Communication barrier
2)- C- I understand how you must be feeling
Which person alerts the personnel of the latest standards and regulation set by CAP?
a) Manager, Central processing
b) Coordinator, Quality and Compliance
c) Supervisor, Immunohematology
2) Another term for an outpatient care facility:
a) Rehabilitation center
b) Non-ambulatory care
c) Ambulatory Care
1)- B- Coordinator, Quality and Compliance
2)- C- Ambulatory Care
Phlebotomy is used for therapeutic treatment. Which once below would be considered a therapeutic treatment:
a) Leukemia
b) Phlebitis
c) Polycythemia
c) Polycythemia
This is a 2-part question:
1) Which department is responsible for administering a pt's oxygen therapy?
a) Pharmacy
b) Cardiodiagnostics
c) Respiratory Therapy
2) Which other hospital department would the laboratory coordinate therapeutic drug monitoring?
a) Nuclear Medicine
b) Pharmacy
c) Radiology
1-C- Respiratory Therapy
2) B- Pharmacy
This is a 2- part question:
1) which of the following is the 2nd step when performing a venipuncture:
a) Introducing your self
b) Tying the tourniquet on the pt's arm
c) Ask the pt if they are fasting
2) When documenting the pt's information you are to document the following:
__________, _______, _______, and _____
1) C- Asking the pt if they are fasting
2) Date, time, last name, & first name.
this is a 2-part question:
1) Which of the following examples is a negative kinesics?
a) Eye contact
b) Frowning
c) Shouting
2)Which of the following actions by Kibriya does not encourage good verbal communication?
a) Giving feedback
b) Using cliches
c) Active listening
1-B- frowning
2-B- Using cliches
This is a 2-part question:
1) What are the credentials of an AMT certified Phlebotomist?
a) CPT
b) NPT
2) All medical laboratories are regulated by:
a) AMT
b) CLIA
c) PHA
c) RPT
1) C- RPT
2) B- CLIA
This is a 2-part question:
1) Which of the following tests is performed in the coagulation department?
a) BUN
b) D-dimer
c) CBC
2) Which department performs blood cultures?
a) Hematology
b) Serology
c) Microbiology
1) B- D-dimer
2) C-Microbiology
This is a 3-part question:
1) Which supervisor oversees the typing and cross-matching of transfusion units in the laboratory?
a) Supervisor, cytology
b) supervisor, flow cytometry
c) Supervisor, Immunohematology
2) The abbreviation for the coding system used by physicians for pts seen in the ambulatory setting and for physician billing in hospitals is called:
a) DRGs
b) CPT
c) PPO
3) Arianna is asked to collect a specimen from a pt in the nephrology department. A pt in this department is most likely being treated for which of the following disorders:
a) Joints
b) Lungs
c) Kidneys
1- C- supervisor, Immunohematology
2- CPT (Current Procedural Terminology)
3- C Kidneys
This is a 3-part question:
1) What is the name of the additive that is in the blood culture yellow tube
a) Sodium Citrate
b) Lithium Heparin
c) Sodium Polyethanol Sulfonate
2) Which Panel Grouping of tests is done in the Chemistry Department?
a) D-Dimer & PTT
b) Comprehensive Metabolic Panel
c) Rubella Titer
3- Which of the testing done is not covered by The Supervisor of Chemistry?
a) Toxicology
b) Molecular Diagnostics
c) Coagulation
1) C-Sodium Polyethanol Sulfonate
2) B- Comprehensive Metabolic Panel
3) C- Coagulation
This is a 2-part question:
1) The best way for Keianna to handle a "difficult" or "bad' pt is to:
a) Leave the room without collecting the specimen
b) Help the pt feel in control of the situation
2) Eye contact may be considered rude in:
a) Middle Eastern cultures
b) Latin American cultures
c) Asian Cultures
c) Speak very firmly to maintain your dominance
1) B-Help the pt feel in control of the situation
2) C Asian Cultures
THIS IS A 2-PART QUESTION:
1) Which of the following is the name or abbreviation of a federal law that established standards for the electronic exchange of pt information?
a) CLIA
b) HIPAA
c) OSHA
2) Educational standards for many vocational schools, colleges and allied health programs are set by:
a) ASCP
b) NAACLS
c) AMT
1) HIPAA
2) B NAACLS (National Accrediting Agency for Clinical Laboratory Science)