RISK & RESILIENCE
This executive dashboard enables executive visibility and decision-making by providing timely, actionable insights. It also strengthens regulatory compliance through transparent reporting.
CCO Executive Performance Dashboard
This restack initiative enabled construction readiness and optimized in-office team seating.
People Center Restack
This particular dashboard improved visibility into risks and reduced information silos.
Operational Health Dashboard
This workshop, facilitated by John Polk and Associates, improved leadership communication and stakeholder engagement.
Clear and Concise Communications Workshop
This particular dashboard was launched to improve visibility into product performance and quality.
Product Metrics Dashboard for CCO
This initiative included 28 liquidity workshops and highlighted to FHFA the total time required for technical restoration of each system in the Liquidity Group.
FHFA Directive - Liquidity Workshops
This initiative accelerated eMortgage implementation with Fannie Mae support, improving the borrower experience.
American Pacific Mortgage eMortgage approval.
This multi-part event introduced Microsoft Copilot and critical thinking to boost productivity.
A four-part workshop series focused on critical thinking and Microsoft Copilot integration.
This summer series helped increase awareness of the commercial mortgage industry and offer participants insights into FNMA and the DUS program.
4th Annual DUS Operations Summer Series
Enhancement to this application led to streamlined workflows, improved data visibility, and reduced time for loan certification.
Cash Loan Drafting Application
The migration from the Fedwire Funds Service to this new industry-standard message format is a significant milestone for Fannie Mae, and the larger payments industry.
Fed ISO20022 Go Live
This Asset Middle Office initiative created 20hrs a month in business process savings through real-time monitoring, automated task notification, and improved communication.
Asset Middle Office Command Center
This newly automated process resulted in the elimination of an EUC, ability to handle increasing volumes, and a savings of ~7,000hrs.
DVP Repo
This initiative enabled the SFMO teams to identify pain points and improve service delivery.
Customer Survey Summary (SFMO Team)
This proof of concept pilot enabled all CCO process diagrams to conform to Fannie Mae's Enterprise documentation standards.
EPR Proof of Concept Pilot with the Share Service Operations - Process Improvement Team