"Where yo kid at?"
After how many absences does a parent become at risk of losing their child care services?
40 absences
Once the packet is built, Specialists have how many days to review and complete their case?
5 Days
PSOC for a teen parent’s case is determined by what?
Only the teen’s income
What are the three things that must be determined about a parent’s living situation when assessing if they meet criteria for homelessness?
Fixed
Regular
Adequate
How long does a parent have to notify us of any significant changes to their case?
14 Days
How many days will CCS give to parents in order to provide documentation that could excuse one or more of their absences?
5 business days
There are three times, at a minimum, where customers must be outreached by phone so many days out from their eligibility expiration date. What are those three times?
45 days
30 days
21 days
To avoid payment errors, what must be done in the case management system, the same day a schedule is shortened?
What, the two things that have to do with the original provider, that can keep a customer from transferring their child to a different provider?
No two week waiting period
Unpaid balance of PSOC
True or False
When a child comes out of DFPS custody and returns back with their custodial parent, the family does not have to reapply for services or submit eligibility documentation. They get the remainder of their 12mo of eligibility based on the original date of general protective care.
True
What are the two situations in which customers are required to have a waiting period before reapplying for CCS?
Absences
Failure to pay
CCS staff issue a 15 day discontinue notice on recertifications if no paperwork is received how many days out from their eligibility expiration date?
20 days
What must be filled out if a customer is paid in cash, and who must fill it out?
EV Form
Employer
What two specific things are required when a child is placed in the care of non-custodial caregiver due to the parent’s incarceration?
Commitment order, verification from TDCJ offender search database, letter from sheriff’s office if parent is in local jail
Notarized power of attorney or affidavit of temporary custody/guardianship of the child
A child with disabilities can be covered by CCS as long as they are under what age?
19 Years of Age
How long is the waiting period for those who must wait to reapply for CCS due to discontinuation of their care for two specific reasons?
60 days
What are the four different ways we communicate with the parent and provider (two each) about a change to their child’s care?
Parent - NOA in Portal, Call to parent
Provider - NOC in Portal, Call to provider
How can medical bills for covered child’s documented medical disability be utilized when determining a family’s annual household income?
They’re reduced from their annual household income
Other than AI/IJS related terminations and absences, what are three reasons that care can be ended in the middle of a current eligibility period?
• Family income exceeds 85 percent of SMI
• Eligibility was determined based on fraud.
• An out-of-state move
• Failure to pay the PSoC (intentional program violation)
What interactions with customers must be documented
ALL
What are the 3 types of acceptable documentation that can excuse an absence?
Medical
Disability
Court order
CCS must receive all application and supporting documents no later than how many days out from their eligibility expiration date?
7 Days
A family’s assets can not exceed how much money in order to qualify for CCS?
$1 Million
What are four of the case types that are placed in Priority Group #2
2. Children of a qualified veteran or qualified spouse as defined in §801.23
3. Children of a foster youth as defined in §801.23
4. Children experiencing homelessness as defined in A-100 and described in D-600
5. Children of parents on military deployment
6. Children of teen parents
7. Children with disabilities
8. Child Care Workers
Parents can be approved for CCS as long as they are enrolled in postsecondary education. How long can this last for?
60 Months