Mobile App
The process in which we sync an Onstar account to a mobile app
What is Account Linking?
Location of checking new wifi plans.
What is vehicle tab under Onstar
Member is asking to get a plan for their vehicle. What do you do.
What is - Assisting with the purchase?
Article number for bluetooth troubleshooting.
What is 000132141
The hardware that Alexa Built In is sunsetting in.
What is VCU
Member calls in because they are receiving "Service Unavailable" Error message. Name the first step.
What is Have them change their password?
Article to use when member states BB not working.
What is 000133387?
The length of time an advisor should be in ACW
What is 55 seconds
The name of the process in which we turn the vehicle off during Bluetooth troubleshooting once deleting the phone from the system.
What is Radio Restart
The three apps supported for RSI.
What is; Youtube, Youtube Kids, and Hulu
Article for when the member is having a blank white screen.
What is 000213302
Member wants to change username and password for WiFi. Can this be done on the website?
Yes
The way a member contacts us in their vehicle
What is the OnStar blue button
Name the Base Radio RPO code.
What is UPF
Name the radio type that is sunsetting their in-vehicle apps.
What is NGI
Member calls in with a valet mode error for their remote start. Name what they need told AND what you do with the case.
What is "GM is aware of the issue and it will be resolved soon" and close the case.
Steps for ensuring a Nintendo Switch is able to connect to the In Vehicle Hotspot.
What is, verify password and SSID, verify that the Switch has the latest software and using the default network settings, then refer to Nintendo Support if not resolved.
The system we use as a "GM Facebook" of sorts where information is shared directly from GM.
What is Empowerhub
List out the NGI Variant RPO codes.
What is; RAO, RAO + UY4, RAO + Y24, RAO + Y26, RAO + Y64
Explain why iHeart Radio app stays playing after hitting the home button per process.
What is:
Article number for outage process
What is 000135012
Say the suggested scripting for when a member received "Weak Security" message when trying to connect.
What is: Our vehicles have always included both AES (WPA2) and TKIP (WPA) security protocols to support a wide range of customer devices. Most modern devices that are capable of AES protocol use that protocol when connecting to a Wi-Fi hotspot for vast majority of their popular apps. We can confirm that all vehicle features are safe and are protected by our secure firewalls.
OR
A recent update to Apple’s operating system has changed the way the device communicates the status of certain Wi-Fi networks. I can assure you that the security level of your vehicle’s WIFI has not changed and is still protected by multiple layers of security.
How often you need to check alerts.
What is Daily
Explain Bluetooth per process.
What is "Bluetooth wireless technology allows you to connect your compatible smartphone or tablet to your vehicle’s audio system. Once paired, you can make and receive hands-free calls and stream audio from your device (if vehicle is equipped and device is compatible). "
What is March 10th, 2025?