Inventory
This is how you can find your CFT's (New Claims, Phone Messages & New Mail) each morning.
What is the Filter function?
These task types show on the Calendar Page in CCT.
What are Calendars, File Notes, Claim Activity & CR Activity tasks?
A task called that you are assigned to but are not the COL owner on the claim.
What is a Performer Task?
This is the purpose of the Claims 360 Page.
What is provide users a holistic view of their pending work by claim?
By pressing the Bell Icon on any CHIP Page.
What is receive in-page contextual help for the page you are on?
Last Reviewed Date shows....
What is the date the COL Owner, CO or ACH with an open assignment last accessed the Claim 360 page within CHIP?
By pressing this, you will receive in-page Contextual Help on the Calendar Page.
What is the Bell Icon?
These are the only tasks you should see under Performer Tasks.
What are Specialty Tasks with Public Adjuster, SIU or Attorney involvement?
This is how many Claim 360 Pages that can be open simultaneously.
What is 5?
Our Policyholder does not want to utilize Contents Collaboration so you go here to provide the next best option.
What is Other Tools - XactContents Import Templates?
These are the tasks that show on the Inventory Page.
What are all open COL tasks in your name that are due today or have expired?
You will access Claim 360 from the Calendar Page when.
What is pressing any hyperlink and then clicking the claim number from the pop-up window?
This is how often the Overview Page automatically refreshes.
What is once per day between 4am-5am Central Time?
This is where I can see the type of policy involved (Homeowners, Renters, Etc.) on the loss...
What is the Policy Widget in the top right corner?
You can find additional resources on CHIP by going here when the Bell Icon doesn't answer your question.
What is Other Tools - Core Property Home Page. Then go to Job Aids to find the CHIP FAQ and CHIP General Reference Guide documents?
Here you can see the last person to access the claim within Claims 360 and see the due date of any tasks assigned to you.
What is by hovering your mouse over the Last Reviewed Date and CHIP Tasks?
This is how you can set your Out of Office Notification on your Calendar Page.
By pressing the OOO button and choosing the dates and times you will be out of office.
By pressing this Performer Task field, you can access the claim in ECS.
What is Task Category?
This is where you can see the Date of Loss, State Jurisdiction and Facts of Loss.
What is the Claim Widget in the top left?
Our Policyholder calls you for assistance with Contents Collaboration, you can go here for the most Re3markable service.
What is Other Tools - Contents Collaboration Claim Rep View. The insured will then open CC and click Claim Rep View on the left to give you a code so you can access a Read Only version of their pending CC. You can view the Job Aid for Contents Collaboration Overview for a step by step guide.
Here you can sort your assigned CHIP tasks from oldest to newest or newest to oldest.
What is by pressing the arrow next to the CHIP Tasks Category?
This is how far back your Calendar goes within CHIP.
What is 2 years from the current date?
These CHIP Task categories can be expanded on the Overview Page.
What are New Mail and Claim Activity tasks?
This is how you can access a claim in ECS from the Claim 360 Page.
What is by pressing any Blue Hyperlink such as the Claim Number or Task Category?
You are returning a Phone Message task first thing in the morning but need to know if it is too early to call our Policyholder so you go here to check the insured's local time.
What is Other Tools - Time Zones?