These three initials CCU stands for a department that supports many others within our business.
What is Customer Care Unit or Call Center Unit
100
This product is purchased by the sponsor and offered to the participants of their network and only accessed on PerformanceGateway. Currently only AmFam and soon to be Farmers (It shows the rank and other data)
What is Scorecard
100
You should be doing this by EVERY Friday, even if it means you have to schedule yourself off the phones to complete.
What is the O&E
100
This profile gives customers a 5% cash back and sponsored by a Vehicle Manufacture, when a shop purchases OEM parts.
What is GM Parts Rebate
100
You must do this for all shops invited to a program once they have met all of their requirements for that network.
What is Submit for Review
200
She is a great lady who cooks for each of the suites periodically and everyone seems to love her food and DESSERTS!
Who is Karen Gates
200
This product that we support is currently being used by Liberty Mutual, AmFam, and soon to be all of our clients.
What is PerformanceGateway
200
This site is where you would go to set up Company Business Relationships.
What is Admin site
200
A shop must have this completed before accessing another sponsors profile. Often signified by a green bar.
What is the General Profile/Electronic Signature
200
This relationship between the sponsor and participant, allows for a Participant to be searchable to the sponsor.
What is Network Locator
300
These three initials GAB stand for another business associated with Gates Business Services.
What is Gates Auto Body
300
This product is designed for importing assignments to shops estimating software and then exporting the estimate, photos, documents, etc. back to our website for insurance companies to review.
What is PGDT
300
These should be done daily otherwise it begins to stink.
What are the dishes in the sink
300
When this is completed, it triggers the participants status from "New" to "Ready for Review", can also mean a participant has been denied on the program.
What is the Electronic Signature of the Sponsor's profile.
300
This is the CBT needed in order for participants to access SOP testing on PerformanceGateway.com
What is Document Management
400
This web place can only be accessed within our networks, you can find information on such topics like, Human Resources, Polices, Issues Form, even the Weather!
What is http://gbsintranet/
400
This product is used by Alliance Team and collects CIECA data from the shop and allows the shop to print out surveys for the customer to mail back to us.
What is AMS (Alliance Marketing Software)
400
This requires an email to the insurance company associated to the shop as well as the shop itself.
What is shop name change notice.
400
This is the format needed to upload a document to a participant's profile, such as Insurance Certificate.
What is a PDF format.
400
This CBT is needed allow the shop to sign-in to either PerformanceClaims or PerformanceGateway.
What is Site User
500
This service was previously handled here in the CCU, however has permanently been moved to be handled at Gates Auto Body.
What is Glass Service
500
This is a feature we offer Insurance Companies and is applied ONLY after the shop becomes active ont heir network. If puts a shop on the map!
What is Balloon or Pin placements
500
This is the process of listening to calls to better understand how we can improve on Customer Service and be mindful of how we are being conveyed to the customer.
What is Call Audits
500
This is where you will find if we have received a shop's ACH form.
What is GM Parts Rebate Question #8
500
This relationship gives the participant access to the branded site on Gateway