Policy & Procedure
You had verified a card member! Whether the discussion was 10 seconds or 2 hours, this type of ARC needs to be placed.
Contact ARC
Any one of the disclosures given before having discussion with a customer.
Call recording statement, Mini Miranda.
Tempe has the #1 team in the country 4 years running for this specialized form of collections job.
CD Skip!
It's not all about the base pay, a mere $1.5 Million; this man has been President and CEO of JPMorgan Chase since 2004.
Jamie Dimon
The state Collin was born in.
Illinois
Collin's worked here so long, this used to not be a thing! This process requires the NACHA disclosure to be read.
Scheduling Epay
In this state, we don't ask for future dated electronic payments unless the card member brings it up first.
Massachusetts
Recalculating! This is the address for the Tempe card collections building
2118 E Elliot Rd, Tempe AZ
Partnering with Anthony Drexel, J.P. Morgan & Co. was officially named in this year.
1895
She doesn't need Vin Diesel, she's got family. Courtney has this many children.
3
True or False! If misinformation is given during an interaction, you can correct it before the end of the call to avoid a P&P fail.
True
Luckily, our customer deferred their student loan so I left that amount out of their W&A expenses. Did I pass this call?
No - FFIEC Fail
Moving across the country, this former employee of Target is the current site leader for Tempe card collections.
Angie Counce
Chase is an international company! Name 3 cities with card collections sites outside of Arizona.
Elgin, Orlando, Tampa, Mumbai
Everybody loves puppies. This is Collin's Australian Cattle Dog's name, which was based off a Star Wars video game character.
Cal Kestis
Not everyone makes the cut. A card members NDI must be between these 2 amounts to qualify for BLP.
$250 and $5000
The pen is RRRRRRRRRRRRoyal blue! When we get attorney notification, we need to place a memo, an FRD referral, and which ARC?
ES Escalations
CMS, Fraud, Disputes, CAT Team, First Response Desk, Spanish, Estates, Credit Bureau, lending operations, BCUP (translation), Auto, Mortgage, Retail, SCRA, IRU.
Name 2 banks Chase has merged with during its history.
The Bank of Manhattan Company, Chemical Bank, Bank One, First National Bank of Chicago, National Bank of Detroit. (among others)
In THIS year, Courtney and Collin would help open the new Card Collections site for Chase in Phoenix, AZ
2015
Sure, mom can make a payment on her baby boy's account. You just need to read her the proper disclosure first. How does that go again?
You are not personally liable and have no obligation to make a payment on this account.
First support error, there are NO popups! Still, these 3 states require us to give the Mini Miranda.
Connecticut, New York, North Carolina
This would get you a 10 in TLSAT! Name all of the 5 keys.
Always be courteous and professional, Do the right thing, Own customer issues start to finish, Build lasting relationships, Exceed expectations.
J.P. Morgan & Co Predecessor Drexel, Morgan & Co. was the first building in New York to draw electrical power from THIS INVENTOR's electrical company.
Thomas Edison
Costa Rica, Wisconsin, Arizona, and the Virgin Islands have all been great places for this activity, one of Collin's favorites!
Snorkeling