FRAUD
What documentation is required for the Fraud RI steps taken?
The Fraud template located within the RI job aid.
How would you verify the Date of Loss?
Review Claim Log SR in CRM
What payment rating do we report for 120-149 days past the due date?
4
What is the process when the SCRA condition is checked and/or dispute mentions military triggered words?
Send an email to SCRA using the SCRA email template before processing the SR.
What can Cupid typically be found carrying?
A bow and arrow
Under what scenarios will a Fraud More Info letter NOT be sent out?
- Pending Fraud SR
- Confirmed Fraud
How many days from DOL will acct charge off?
120 days
True or False: Payment Rating is not reported for any accounts with Charged off status
True
What is the process of AUD Corrections?
- Reset sections
- Validate all data points (Consumer Info, Acct Info, and PHP)
Cupid has what name in Greek mythology?
Eros
What is the difference between response code 03 and 07?
03 - Delete Account
07 - Delete due to Fraud
How do we validate the C/O date and C/O Amount in GCORE?
Go to the C/O List Screen
EOT due date is 30 days from which date?
Termination Date
How long does the Chinese New Year festival last?
15 days
What popular website debuted on Valentine’s Day in 2005?
YouTube
What steps should you take when Fraud team responds "Still in Review" and SLA is in 5 days or less?
DA the account, Add StopCB Flag, Select Reason 5 Fraud Other
What is the difference between Retail total loss and Lease total loss?
Retail - Customer is still responsible for payments after the DOL
Lease - Customer is responsible for payments up until DOL
What steps do you take to confirm Repo?
Validate repo account condition box is checked.
Validate asset tab in G-Core for repo information (type, reason, status, date).
Which president is known for the New Deal?
Franklin D. Roosevelt
When was February 14 first declared to be Valentine’s Day?
14th century
What steps do you take when Fraud is Confirmed?
-Response Code 07 - Delete due to Fraud
-DF
-Do not send Fraud More Info Letter
-Document all steps taken
How do we report DOFD for a Lease Total Loss account? (multiple scenarios: past due, current, pif before c/o, c/o)
- If past due, calculate the total number of days past due based on the oldest past due invoice
- If current at time of TL, treat account as Current until C/O
- If acct is PIF before c/o, no DOFD
-If acct is c/o, DOFD is c/o date
In a month with 31 days where the due date is the 1st of the month, when will there be a delinquency?
On the 31st day
What are the 12 animals of the Chinese zodiac?
rat, ox, tiger, rabbit, dragon, snake, horse, goat, monkey, rooster, dog, pig
What major invention was patented on Valentine’s Day?
Telephone