Duty & Coverage
Emergency Response
Policy & Conduct
Academic Requirements
Desk Procedures
100

This staff member must stay in the building during their duty shift.

What is the RA on duty?

100

If a fire alarm sounds, which Residential Life staff member should you call?

Who is CD on duty?

100
RAs and DAs are considered this type of employee.

What is a student staff member?

100

To maintain the DA position, the DA must maintain at least this cumulative GPA.

What is a 2.00 cumulative GPA?

100

When a person enters the building, they must show you this.

What is their student ID?

200

When requesting for coverage, you must let this staff member know.

Who is the Desk Manager?

200

When a resident reports leaking in their room at 7:30PM, you call this person.

Who is the MA on duty?

200

Failure to deal with policy violations by residents when observed could result in this.

What is disciplinary action/corrective action?

200

To apply for and continue as an RA, they must maintain at least this cumulative GPA.

What is a 2.50 cumulative GPA?

200

When a parent asks for information about their student, you should not tell them because of this.

What is confidentiality/FERPA?

300

RAs and DAs must complete this to document incidents.

What is an Information Report?

300

In a medical emergency, you should prioritize calling these two people.

Who are the RA on duty and UMBC police?

300

Posting confidential resident information violates this professional expectation.

What is confidentiality?

300

RAs must successfully complete this course with a C or better.

What is PSYC 215?

300

Before issuing a temp card, you must verify this.

What is the resident's identity?

400

During this time period on the weekdays, RAs, DMs, and MAs are not on duty.

What is 8:30AM to 5PM?
400

If you see residents fighting, you prioritize calling this person.

Who is the RA on duty?

400

This federal law protects student educational records and privacy.

What is FERPA?

400

If a residential life student staff member falls below the cumulative GPA requirement, this happens.

What is probation?

400

When a resident is on their 6th temp card, you must submit this.

What is an information report?

500

Notify the CD on duty at this time if the RA on duty hasn't picked up the phone.

What is 5:15pm?

500

If you are working at the desk and an armed gunman has you hostage, you can press this.

What is the panic button?

500

This document outlines expectations for student behavior in residence halls.

What is the Housing/Community Standards policy?

500

If a Residential Life student staff member continues to not meet the cumulative GPA requirement, this happens.

What is termination?

500

When a resident picks up their package, the last thing they must do before they leave the desk requires this.

What is the signature pad?

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