Indexing
If PIP/Medpay CLSD and UM/UIM is open, what party would you use and what would you diary to?
What is the average metric for opening/sorting mail?
34-40
What do you do with a DM you can't find a claim for?
RTS it with a return cover sheet
What is the most important document in FL mail?
A PSD (PRE-SUIT DEMAND)
If unable to connect a bill to a claim, we can RightFax the provider using what?
NPI number
How do you index a legal fax?
Litigation; General
When sorting mail and you come across an envelope with a window which side is the window supposed to be facing?
Facing Down
Password recovery occurs every how many days?
7,14,21
What is the statute number you need to look for in FL mail?
627.736
What do we do if you have a medbill connected to a canceled claim?
When coming across a RTS document, what would be the category and type of document it would be indexed as?
A. Correspondence; General
B. Delete it
C. Correspondence; Returned mail
D. Throw it in the indexing folder
Correspondence; Returned mail
Name all of the PO Boxes for Commercial Mail?
94739, 94621, 747, 625
What happens to Digital Media after the 21-day check?
Media gets stored for 30 days then discarded
How do you process a PSD?
Stamping envelope, document, and writing postage.
If unable to find fax number for provider or failure to send, what would be the next step?
Physically RTS to the Billing address found on the bill?
How are you supposed to index a CMS document?
Index it as Medical General if Medical Rep is open. Index it as Injury General if Injury rep is open.
If a mail document or checks need to be fedexed what address do you send it to?
24344 Network Place
JP Morgan Chase
Chicago, IL 60673
True or False: When you're making a diary of a Digital Media that's a PLD/TLD you add the tpx of just the supervisor?
False: The Supervisor/Feature owner
If you come across a FL PSD that has no postage cost, how would you handle it?
True or false: AL/UM medbill action items can be worked?
False
How are you supposed to index a document about repossession?
File it as Correspondence General
Which is NOT considered a legal document?
A. Records Request
B. Warrant/Debt Notices
C. Citations
D. Motions
D. Motions
True or False? Florida Digital Media gets stored separately
False: It gets stored with regular Digital Media
FL PSD'S are addressed to Dave Krinsky, Joyce Richardson or...?
What's the procedure code we add to a Medbill when they don't provide one with a charge?
M9999