Medical Scenarios
Fire Scenarios
Law Scenarios
Call taking Terminology
10 Codes/ Phonetics
100

25 year old male with a GSW to the stomach. He is awake and breathing he is fully alert. 

What is a 27 Stab, Gunshot, Penetrating trauma 

100

Two Kids playing with fireworks one fired at a free which caught fire. 

What is an 82 brush/vegetation/ wildland fire

100

Malnourished dog chained up in someone's backyard. 

What is a 105 Animal abuse

100

When a persons vehicle is taken from their apartment building for parking without a decal. 

What is a Private Property Tow 

100

Message Received 

What is 10-39

200

Male with a pacemaker firing, awake and breathing 

What is a 19 Heart Problems 

200

Apartment complex on fire. Flames and smoke showing from the top floor apartment. 

What is a 69 structure fire/ High life hazard 

200

Bank of America alarm going off 

What is a 104 Alarm 

200

When a person who is hearing impaired calls 911 they can use this device to communicate 

What is TDD

200

Subject in Custody 

10-15 

300

20 year old female awake and breathing was embalming a body and got formaldehyde in her eyes

What is 16 Eye problems 

300

Group of co-workers stuck in the elevator. 

What is a 56-elevator rescue. 

300

My child's father has a warrant and I know where he is at right now. I want someone to go and pick him up.  

What is a 129 Wanted person 

300

the number of call taker positions here at the CDA 

What is 12 phones positions

300

Assignment has been completed 

10-98


400

2 year old male awake and breathing with a high fever and developed a seizure 

What is a 12 Seizure 

400

Transformer Explosion 

What is a 55 electrical Hazard 

400
Two men beating another male in the alley behind the Circle K 

What is a 106 Assault

400

when a call taker uses verbiage to help the caller alleviate some anxiety about their situation 

What is calming techniques 

400

Premise Hazard 

What is 10-38

500

15 year old male, was climbing a tree and fell out. He has a bone sticking out of his right arm and he is bleeding but it is under control. 

What is a 30 Traumatic Injury 

500

Window Washer platform hanging on its side, two people about 160 feet in the air and just dangling there. 

What is a 62 high angle rescue. 

500

Citizen calling saying he saw an officer who was on a traffic stop was shot and laying on the side of the road. 

What is a 124 Officer Down 

500

This is the number for the Consolidated Dispatch Agency non-emergency line. 

What is 850-606-5800

500

Against Rules/Regulations

What is 10-30

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