PR Codes
Will I be given documentation of vaccine? (List PR)
17772
What zip code do you enter if one is not provided?
(99999)
True or False: The CDC provides a list of resources for those experiencing mental health crisis related to COVID-19 on their website
True
A person is considered fully vaccinated after _______?
2 Weeks.
My friend said it isn't safe to get the COVID-19 Vaccine while pregnant. It it safe for me to get the vaccine If I am pregnant? (CDC WEBSITE)
Based on how these vaccines work in the body, experts believe they are unlikely to pose a risk for people who are pregnant. However, there are currently limited data on the safety of COVID-19 vaccines in pregnant people. OR These data did not identify any safety concerns for pregnant people who were vaccinated or for their babies.
What PR is 17812
Will COVID-19 vaccines be available as a nasal spray?
What if a caller ask about our Vaccine Status? (Read from the script)
CDC recommends everyone 12 and older get a COVID-19 vaccine. These vaccines are safe and effective. Your vaccination status, like any other medical information, is private so I’m not able to provide my own status today. I also cannot give my personal opinion on the vaccine. However, I can provide you with fact about Covid-19 vaccines. Do you have any other questions for me?
For those experiencing homelessness during the pandemic, their tents/sleeping quarters should be spaced how far apart?
12 feet x 12 feet of space per individual
Can COVID-19 water be transferred through drinking water? (CDC Website)
The COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use filtration and disinfection, such as those in the most municipal drinking water systems, should remove or inactivate the virus that causes COVID-19
What are the different types of Vaccines? and what's the duration between each shot? (CDC WEBSITE; List the shots, ages, and dosage)
Pfizer-BioNTech: Ages: 12+ 2 Shots given 3 weeks (21 days) apart.
Moderna: Ages: 18+ 2 shots given 4 weeks (28 days) apart.
Johnson & Johnson's Janssen: Ages: 18+ 1 Shot.
What PR would you use to handle international covid-19 testing questions?
17966
What is the Call to Action?
I now recommend that you contact these locations to see if you can either walk in, or schedule an appointment with them.
How many variants currently in US?
5-b.1.1.7, b.1.351, p.1, b.1.427 and b.1.429
Can I get the COVID-19 shot somewhere other than my arm? (PR CODE)
17850
Do you need to wear a mask after vaccination? (CDC WEBSITE)
You can resume activities without wearing a mask or staying 6 feet apart, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance
What is the PR for "Is it safe to get the Covid-19 vaccine if I want to have a baby one day?
17830
Name 4 easy to use pharmacy scheduling sites ?
H-E-B website(Texas only), CVS website, Walmart Website, and Kroger.
When was COVID-19 first discovered?
Coronavirus disease 2019 (COVID-19) is caused by a new coronavirus first identified in Wuhan, China in December 2019
Is it safe to get the Covid-19 vaccine if I want to have a baby one day? (PR CODE)
17830
If I got a COVID-19 vaccine in another country, should I get revaccinated in the Untied States? (PR CODE)
17959
How many free rides do I get with Uber? And how long would the CDC be doing this promotion? (Please give answer With PR Code)
17973
A caller asks where you live and what your name is, how do you respond? (read from script)
For security purposes, I am unable to provide you with my (last name/race/age/gender). However, I can provide you with a case number for your reference. • I am located in (give general region,
Approximately what percentage of the eligible population are fully vaccinated?
46.6% of persons 12yrs and older are fully vaccinated.
A caller calls in speaking Cantonese. How do you greet them? (Read from script)
Thank you for calling the COVID-19 Vaccination Hotline. My name is (agent alias). What language do you speak? One moment please, I will get a (language) interpreter to assist us with the call.
You are working the English language line a caller calls in speaking Spanish: Caller: Hola, habla ingles? What is the appropriate action for the CSR to take in this scenario?
Transfer caller to the Spanish queue.