Hardware
The computer screen is blank, nothing happens when I press power.
Check the power cables, power adapters, or battery pack.
Windows Automatic Update keeps starting!
The client's (or your) machine needs to update to your company's latest OS release. This is common, and a high level security concern. Try to keep everyone's machine as up to date as possible.
want to change the pretty colors and background picture on my desktop!!
Right Click > Personalize
Forward the email thread in Outlook
It's 2 darn slow 4 me... especially when I have so many excel files!!
Ask to check the machine out, join a live call and request screen share. Check task manager performance, check RAM specifically. Give advice on closing other apps when using heavy performance apps.
Blue Windows Crash screen when I turn the system on.
Restart the machine, minimum 3 attempts.
Machine slows down whenever I get on video!
Could be internet bandwidth, could be bad wifi signal, could be low RAM, could be bad machine, BIOS might be outdated, OS might be outdated, video conferencing app might be outdated
No sound?!
Check output device, check volume control, check sound card drivers, try different applications, try USB audio or bluetooth.
I sent you a data list, can you check for discrepancies?
Check the math, check the inventory, check the names and numbers, does something not add up here? What do you see?
I lost a very important file
Check File Explorer, Recent Files, Deleted, Desktop, Check Docs, Downloads, Check Browser downloads, consider Windows Restore point, ask IT engineering team to rollback client's machine, restore a backup point.
No video when I join conference calls
Check the platform settings (Teams for example), to see if a camera is recognized. May need drivers, a BIOS update, OEM Service, or external USB camera.
Says no connection to internet!
Could be bad WIFI card, bad internet cable, wrong domain, improper OS installation.
Set up a time and we'll discuss. My schedule is up to date.
Follow up with this person if you are serious about a question or networking opportunity you asked for. They want you to use the scheduling assistant in Outlook or the scheduler in Teams to set up the best time for you and them.
Mouse not working all of a sudden
If bluetooth, could be batteries, could need recharge. If batteries are fine but still no response, try machine restart, USB drivers are through BIOS updates, so consider a BIOS update. Or, simply replace peripherals.
I spilled coffee on my laptop.
Open a ticket with the IT service desk/help desk. Set up an appointment to have the laptop delivered to you or dropped off by client. Arrange a temporary loaner/replacement assignment for the client.
Takes extra 10 minutes to get to the first windows login screen!!!
check OS version, could need reimage/reinstall, or simple update. Could indicate bad solid state drive/NVME.
Need to map a drive!
Could be extra IT ticket, needs 1-1 installation.
From your Internship Manager: "Be sure to copy the client's manager on your email to her, and me as well!"
CC your manager, CC the client's manager. In Outlook, you can double click someone's name, click Organization, and you will see who someone is managed by.
I click on links but nothing happens.
Check Default Apps >Default browser, copy/paste link into a browser address bar to test, if the link is a shortcut to an application, retry application install, or log out/login process.
I hear loud noise when I turn the computer on... gets hot!
Overheating.. could be overload, could be bad thermal design- Surface laptops can be notoriously bad with thermals and performance is impacted. Thick, older laptops also have big old fans that never get cleaned!
Screen 2 smol. Words 2 smol. can't read, can't see, so old!!!
Adjust screen resolution for client.. increase size of text/icons from 100% to 150, 175, etc. Monitor contract and brightness can help. Laptops are especially small and notoriously dimly lit.
Need to add a printer!
If it's your job, pull your resources and ask the client to schedule an appointment with you if needed. If it's not your job, it's not to be able to point people in the right direction. Forward them the IT guide, or inform them of the ticket process to get a printer installed.
Did you learn anything from that?
You should definitely express that you learned something, and reference a specific detail that you remember- like you learned in information interviewing and mock interviews!
I didn't meet expectations on internship, but I thought things were fine this week.
Let's schedule a meeting with your ISM, or your manager directly, seek feedback, and you will be given it.