People
This person is a Supervisor that has "funny" jokes and puns
Who is Matt Jestice?
This is a number in the top left field of a case, that is unique to each client.
What is CMF or Client Number?
This is a tool you can use to remote into a client's PC.
What is Bomgar?
This is the abbreviation for the department you are in.
What is FOS?
This is the amount of days you must work at CDK before taking a sick or vacation day.
What is 90 days?
This person is the CEO of CDK Global
Who is Brian Krzanich?
This is a tool that allows you to search for a problem, and attach troubleshooting steps to your vision case.
What is KB?
This is a tool used to reach out to your entire team if you need technical assistance.
Whats is HipChat?
This group handles vehicle registration.
What is CVR?
This is a person you would contact if you missed a punch on your time card.
What is a Supervisor?
This person is the Director of the Fixed Ops department.
Who is Anne Hoffmaster?
This is the case status when a case is sent from one department to another.
What is Transferred?
This is a tool where you can submit time off requests.
Whats is Impact360?
Accounting support can be found under this department.
What is BOP?
This is a way a client can give feedback on their experience working with support.
What is a Client Survey?
This person is the Vice President of Client Support Services.
Who is Mark Dunn?
This is the place where you can find cases that are in your name.
What is a WIPbin?
This is a tool that allows you to highlight and show appreciation for your team members.
What is Spotlight?
This departments handles communications to and from manufacturers.
What is DCS?
This is the title of the person who watches for any holding calls or chats.
What is Workflow Coordinator?
This person is the HR manager of Cincinnati.
Who is John Parris?
This is the Case Status for cases that will auto close unless the client updates their case
What is Resolved Waiting?
This is the tool that appears at the top of your screen, and will allow you to receive interactions.
What is Agent?
This department's abbreviation is FES.
This CDK location specializes in Digital Marketing.
What is Detroit and Seattle?