Social Customer Service
A notification service that sends emails to notify you whenever a keyword (or phrase) you specified is used online.
What is Google Alerts?
This approach refers to the division of tasks into short phases with lots of review and improvements. This means embracing the fact that things change at rapid pace.
What is the Agile Approach?
An organisation has greater ability to control and mitigate these types of risks.
What are internal risks?
Lack of knowledge in this area can be a challenge as individuals may run afoul of them.
What are Relevant Digital Guidelines?
A traditional tool that can be used to report social media performance data but suffers from a lack of integration.
What is a spreadsheet?
This refers to the understanding the power of digital technology to transform interactions within both the business and your own role.
What is a Digital Mindset?
This is an important element of business planning that helps mitigate risks.
What is Contingency Planning?
This is one of the challenges that exist when adopting digital but is also key to business growth.
What is Innovation?
This allows you to spot opportunities to improve, and keeps employees at the cutting edge.
What is Continuous training?
Digital Performance is usually measured using these kinds of goals.
What are S.M.A.R.T goals?
This side effect of data breach can cause businesses to lose significant revenue until the issue is rectified.
What is operational shutdown?
These four areas are key areas of impact when it comes to technological change.
What are Website Development, Mobile, Social Media and Media?
A social listening tool that gives your brand mentions over time, as well as the sources where these mentions occur.
What is Talkwalker?
You need these two things in order to understand the KPIs you should have for your organisation's digital activity.
What are success outcomes and metrics.
This is a key element of risk mitigation for data in any business.
What are your IT processes?
This is the collection of personal data about leads and prospects via digital marketing channels and then gaining explicit and unambiguous opt-ins from them.
What is data consent?
99% of consumers trust this kind of positive publicity.
What are Peer Recommendations?
These are the reasons that business agility is important.
What are continuously changing external factors, internal factors, industry trends and technology?
This is the reason that it is important to have the right data protection processes, policies and technology in place.
What is mitigating internal and external risks?
This act regulates the interception of electronic communication.
What is the Electronic Communications Privacy Act?