Booking tours
When Booking that tour it is important to pay attention to what kind of time????
Time Zones
When you don't book the tour and you add a lead in the system what is the closing script??
Thank you for calling Childcare Network/Sunrise Preschools/My Small Wonders we looking for hearing back from you to book a tour.
Infant is consider what age range?
6 weeks to 12 months
Monday
Block out times from 1:00pm to 3:00pm
We only handle two schools from this brand which are 308 and 318? Name that school?
My Small Wonders
when booking a tour we have to be aware of _________ which are to account for at all our schools?? (checkyourchart) if we book during these times we must get permission from the Director?
Block out times
what script do we use to verify the phone number, which follows after the initial script???
Thank you for calling Childcare Network/Sunrise Preschools/My Small Wonders we looking for hearing back from you to book a tour.
Toddler is what between what age range??
12-24 Months
Tuesday
1:00pm to 3:00pm
Arizona Only!!! Name that School??
Sunrise Preschool
When you Recap that tour where do you recap from after hitting this button???
Action
Jane Tester is inquiring about availability for her 2 year old?? What script do you respond with???
Care is offered on the basis of classroom availability. Many of our schools have availability, but the school Director will be happy to share those details with you on the tour.
What ages are allowed in the Prek/Kindergarten class??
Wednesday
10am-12:00pm
1:00pm 3:00pm
Accounts for about 75% of our schools. Name that school??
Childcare Network School
What is your Book a tour script? (Sunrise Preschools)
Tour
SCH-Sunrise Preschool Z-Crm Test
12/05/2023
Time 8:00am CST
You are all set to tour Childcare Network/Sunrise Preschools/My Small Wonders [school location name] on [tour date and time].
You will receive a reminder text and/or email with your tour details.
Is there anything else I can assist you with?
Thank you for calling Childcare Network/Sunrise Preschools/My Small Wonders, have a great day!
You relay your script for availability, but unfortunately Ms.Rebecca wants to give you push back . what script are you going to use???
Rebuttals
I understand that you would like to know if there is availability before making the tour. I can definitely reach out and see, however, keep in mind the director may not be available at the moment. If I schedule you for the tour that is an hour dedicated to you where they can answer all of your questions. If you like I will reach out now, can I place you on a brief hold?
What ages are considered School age???
5 year old to 12 year olds
Friday
We like to refer to our locations as ________ instead of Daycares
Schools
The Earliest you can book a tour is a _______ before the school opens?
The latest you can book a tour is a ______before the school closes?
Hour, Hour
You are calling the school to speak to director about availability. what's that script? ring ring schools picks up?
Hi, this is [Agent Name] from the Enrollment Services Team and we have a [parent’s name] with questions about availability for [insert classroom or age group]. Can you confirm if there is availability?
(relay information back to parents and attempt to schedule tour)
A toddler must be _______ and ________ blank to be in the class?
Walking and Eatting
Thursday
10am-12:00pm
1:00pm-3:00pm
_______________ Between Enrollment Services And Directors Is So Important to ensure a tour is Capture!!
Communication