CEHC Hospitals
The number of hospital sites in our cluster
What is 14
The date of our Epic Go-Live
What is Dec 3, 2021
This is the version of Epic we are running in production
What is May 2022
The number of workstreams in our org structure
What is 6 workstreams
This is the ticket system used by the regional team
What is Service Desk Plus by Manage Engine
The population served by the CEHC partnership
What is 1.5+ Million people
The term used to capture a common go-live across all hospitals
What is "big bang go-live"
In what year was Epic Systems founded
What is 1979
The number of teams with 6 or more staff
What is 6 teams
The team who has closed the most number of tickets
Who is Users & Security
The most southern hospital in the CEHC
What is SHN - General Site
The activity that almost caused the go-live to be delayed across all sites.
What is Cut-Over
The novel solution CEHC used to provide disaster recovery
What is AWS Public Cloud
The three pillars of focus for our regional operations team
What is Local Engagement, Operational Excellence and Epic Expertise
When a ticket is opened because there is no other workaround and this issue is affecting all users
What is a Priority 1 ticket
The number of ED Visits since Dec 3, 2021
(accept within +/-25,000 visits)
What is 536,894
(511,894 - 561,894)
The duration of time between the first and last site to go live on Epic
(accept within +/-5mins )
What is 30 mins
(25-35 mins)
The peak number of concurrent users in Hyperspace
(will accept a +/- 400 count )
What is 5,212
(4812 - 5612)
Excluding leadership, how many staffed roles are on the regional team
What is 125
The day of the week is when most tickets are opened for the regional team
What is Tuesday
The number of births since Dec 3, 2021
(accept within +/-1,000 births)
What is 11,862
(10,862 - 12,862)
How many ambulatory visits occurred on the day of the CEHC Go-Live
(accept within +/- 900 visits)
What is 7,931
(7,031 - 8,831)
The percent of orders planned electronically within Epic
(accept within +/-2.5%)
What is 90%
(87.5% - 92.5%)
List 3 teams who have not had a change in personnel since transitioning from Post-Live to Operations
Who is Orders, ASAP, Optime, Beacon, Cadence, HB, HIM
How many tickets have been closed since go-live
(accept a +/- 500 count )
What is 59,870
(58,370 - 61,370)