Category 1
What type of account does UPS assign to collect outstanding charges from non-account customers?
Temporary
(The information is available in CEC Knowledge Article 000005197 - Account, Pickup Plan and Rate Types (CANADA))
What are the acceptable payment methods in all geographic locations for suspended accounts?
Cheque, credit card, and Freight Collect and Third Party on valid UPS account
The information is available in CEC Knowledge Article 000005123 - Payment Methods for Suspended Accounts (CANADA)
UPS charge customers an additional fee for each package requiring additional handling. True or False?
TRUE
(The information is available in CEC Knowledge Article 000005114 - Additional Handling Charge (CANADA))
What are the benefits of a UPS account?
• Weekly invoices
• Free shipping software
• Various payment plans
The information is available in CEC Knowledge Article 000005197 Account, Pickup Plan and Rate Types (CANADA)
A customer calls and wants to know if cigarette lighters are considered hazardous? Which CEC knowledge article does the representative use to assist the caller?
CEC Knowledge Article 000005433
If the dimensional weight of the package is more than the actual weight, UPS bills at the dimensional weight. True or False?
True
(The information is available in CEC Knowledge Article 000004864 - Dimensional Weight (CANADA)
Declared Value is ideal for customers who _____.
• Do not want to risk damage or loss to a high value item
• Do not want to purchase an insurance policy
• Ship a relatively low number of packages
• Ship a variety of good with various values but only want to protect a portion of the packages in the shipment
The information is available in CEC Knowledge Article # 000005950 Offering Declared Value (CANADA)
The Heavy Package sticker/label is applied to the _______ of the address label for maximum visibility.
Right
(The information is available in CEC Knowledge Article 000005420 - Heavy Packages: Packaging Guidelines (CANADA))
What are the examples of a dangerous good?
• Acids
• Explosives
• Thinners
• Cigarette Lighters
The information is available in CEC Knowledge Article 000006971 Common Dangerous Goods Examples and Transportation Categories (CANADA)
What CEC knowledge article does the representative use to locate information regarding Value Added Services Pricing?
CEC Knowledge Article 000004898
A customer calls claiming his company has a special agreement with UPS. Which knowledge article does the representative use to verify the caller's claim?
CEC Knowledge Article 000004861
What are the benefits of using UPS Worldship software?
Customers can get up-to-the-minute results on all their shipments.
Allows customers to prepare shipments and commercial invoices quickly and accurately
Automatically records all shipping activities and tracking results
Customers can easily print labels and documents for all UPS services
Allows customers to allocate shipping costs to different groups or individuals for easier internal record keeping
The information is available in CEC Knowledge Article 000004745 - Worldship (All Geographical Areas, except US)
When you receive a call from a customer with a Worldwide Express Freight (WWEF) inquiry, what is your next step?
Redirect the call to the Express Freight Support (EFS) group.
The information is available in CEC Knowledge article 000005301 Redirecting Calls - General Information (CANADA)
UPS Express Saver is the least expensive Express service and is offered for Domestic, EU and International shipments.
TRUE
The information is available in CEC Knowledge Article 000005121 Express Saver
Customers will be assessed a ___________ fee when the package is destroyed, submitted to authorities, or returned to the shipper.
Prohibited Item
The information is available in CEC Knowledge Article 000004927 - Prohibited Item Fee (All Geographical Areas, except US)
A Commercial invoice should be included when the purpose of the shipment is that the goods are to be sold in the importer country. True or False?
TRUE
The information is available in CEC Knowledge Article 000004784 Commercial Invoice and Pro - Forma Invoice (CANADA)
When redirecting calls, what two types of transfers exist?
Warm and Cold Transfer
The information is available in CEC Knowledge Article 000005301 Redirecting Calls - General Information (CANADA)
UPS account customers can have a packaged product evaluated free of charge. True or False?
UPS account customers can have a packaged product evaluated free of charge.
(The information is available in CEC Knowledge Article 000005014 Package Guidelines)
When measuring the package, the customer must round the dimensions to the nearest inch or centimeter. True or False?
TRUE
(The information is available in CEC Knowledge Article 000004791 - Size and Weight Limitations (CANADA))
What are the minimum requirements for a customer who is interested on CampusShip?
When does UPS assess an additional handling charge?
Any article encased in an outside shipping container made of metal or wood
Any package that weights more than 32 kg (70 pounds)
Each package in a shipment where the average weight per package is greater than 32 kg (70 pounds) and the weight for each package is not specified on the source document or the UPS automated shipping system
Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic / plastic bag, or expanded polystyrene foam / styrofoam
(The information is available in CEC Knowledge Article 000005114 - Additional Handling Charge (CANADA))
What option in the Canadian Label Order Main Menu screen do we select when ordering supplies?
50
The information is available in CEC Knowledge article 000005000 Supply Order: How to Order Supplies in TPX - Label (CANADA)