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XM
100

Provide the document that we would provide to a store if they wanted Xfinity Home in Spanish.

What is HOW7137 | National | Customer shareable | Get Xfinity Home in Spanish

100

What is the best document to share with customers when it comes to WiFi Ready Apartments?  

What is TLK3942 | National | Customer shareable | WiFi Ready Apartments FAQs

100

Learn how to create and link a Movies Anywhere account and watch content through Xfinity.

What is HOW12907 | National | Customer shareable | Movies Anywhere service

100

What article would we provide that is shareable to customers to stop unwanted nuisance calls?

What is HOW20462 | National | Customer shareable | Xfinity Voice Spam Blocker overview

100

What app would you reference to easily compare all devices available on Xfinity Mobile?  

What is the XM Device Comparison Tool  

200

Which document would you provide that is shareable with the customer to learn the basics on the XH touchscreen?  

What is HOW11069 | National | Customer shareable | Getting started with the Xfinity Home touchscreen

200

Which document would you learn more about the WiFi Ready EPON two-box offering available to some Xfinity customers in all divisions. 

What is HOW21488 | National | WiFi Ready EPON two-box overview

200

Learn how to access the Netflix app on your TV.

What is HOW12593 | National | Customer shareable | X1 Netflix package — How to access the Netflix app

200

Once adding a Xfinity number to this registry, a customer could still get calls or texts up to how business days?

What is 10 Business days. 

TLK3629 | National | Customer shareable |What is the National Do Not Call Registry?

200

What document would you share with a customer when they want to upgrade early?

What is HOW13255 | National | Customer shareable | How to request an early upgrade

300

What policy document would you provide to the customer to share about storage limits through Live Video Monitoring?  

What is POL1865 | National | Customer shareable | Xfinity Camera image and video storage limit policy

300

Which document would reference to learn what your Xfinity Gateway LED lights mean. 

What is HOW12891 | National | Customer shareable | What the lights on your Xfinity Gateways mean

300

Learn how to sync, transfer, or refund customer-owned movies and TV shows purchased through Xfinity on Demand.

What is HOW11565 | National | Sync, transfer, or refund Xfinity On Demand purchases — Einstein 360 help

300

Use this article when a phone number needs flagging for transfer during an Xfinity Voice disconnect work order.

What is HOW13438 | National | Flag a phone number for transfer — CSG help

300

Which document would you provide to the caller about unlocking a mobile phone? 

What is HOW13491 | National | Customer shareable | How do I unlock the phone I'm bringing from my carrier?

400

What article would you reference to find out more information about Xfinity Smart Home.  

What is PRD20003 | National | Xfinity Smart Home overview

400

What article do you use to troubleshoot common issues with WiFi Ready Apartments?  

What is HOW20423 | National | WiFi Ready Apartments troubleshooting

400

We deliver Xfinity X1 video through IP technology in select areas or select packages.

What is PRD20109 | National | All IP Video product overview  

400

Which document would you provide that is shareable with the customer that needs help setting up voicemail greetings?  

What is HOW3773 | National | Customer shareable | Voicemail greeting setup

400

What document would you learn about Xfinity Mobile’s credit screening and internal liability check policy. 

What is POL20018 | National  Xfinity Mobile credit screening policy

500

What document helps you learn who must be present to sign an Xfinity Home contract.

What is POL1852 | National | Customer shareable | Xfinity Home contract signature policy

500

What document would you reference to find answers to FAQs about Xfinity Pro. 

What is TLK21025 | National | Xfinity Pro FAQs

500

Find order entry steps for service at fiber-to-the-unit (FTTU) properties that utilize EPON technology.

What is HOW12611 | National | Ethernet Passive Optical Network (EPON) order entry — CSG help

500

Which document provides a product overview of the unlimited international countries included in their plan? 

What is PRD1492 | National | Xfinity Voice Premier overview

500

Which document would you learn more about benefits and options available to Xfinity Mobile customers for placing calls and texts to Mexico and Canada. 

What is HOW13607 | National | Customer shareable | Xfinity Mobile benefits for Mexico and Canada

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