Cell-Ed Fundamentals
This is all a learner needs to get started on Cell-Ed
What is a Phone number!
This pathway helps learners with online banking, health portals, and staying safe online.
What is Digital Skills for Life?
Every learner is paired with one of these throughout their learning journey.
What is a live coach?
The first key to successful onboarding: use these to promote Cell-Ed.
What are flyers?
ONA and Cell-Ed have been partners since this year.
What is 2014?
Cell-Ed lessons are delivered in this short, bite-sized format.
What are micro-lessons (about 3 minutes each)?
How many levels of English are offered, from high beginner to advanced?
What are six levels?
Coaches are matched to learners based on this and their needs.
What is language?
How many total ways can learners access Cell-Ed?
What are four options? (Phone, Computer, WA, Call-In)
ONA staff can access flyers, training materials, and course catalogs on this page built just for their program.
What is the Program Landing Page?
Cell-Ed content can be accessed on computers, tablets, smartphones, and even this old-school device.
What is a basic cell phone?
These visual guides are available in both English and Spanish to help learners plan their journey.
What are Learning Pathways PDFs?
Learners can contact their coach using all of these — name one.
What are app, help form, email, or text?
Which option is best for learners without internet access?
What is calling in by phone?
If you don’t have Customer Portal access yet, you should email this address.
customersuccess@cell-ed.com
About how many total hours of learning content are available in the Cell-Ed catalog?
What is 1,000+ hours?
This course category helps learners practice workplace culture and making a good first impression.
What are Work Skills / WorkReady courses?
Coaches typically respond to learner messages within this timeframe.
What is one business day?
What word learners can text on WhatsApp or by phone to get help or switch courses.
What is “HELP”?
Reports in the portal can be customized by report type, time period, and this final option.
What is report format (spreadsheet or CSV)?
Besides job skills and digital skills, this category of learning is also part of the Cell-Ed catalog.
What is English (and Spanish) language learning?
Starting at high beginner English, learners can also take these additional types of courses for practice.
What are digital skills and parenting courses?
Where staff can track coach-learner interactions inside the Customer Portal.
What is the Coaching Activity section of the learner profile?
Five pieces of information learners must answer before starting — name two.
What are language preference, learning goal, first name, last name, and course selection?
Your Home Dashboard shows these key metrics - name two
What is license use, program growth, learner usage, top active courses, top completed courses, learner engagement, top 10 learners?