Cell Consent
What numbers do you need to get cell consent on?
All Red Numbers
What is the HVAR number?
800-973-5095
Who do we transfer? (Name all)
CM
Cm spouse
ATP
What should you say if they ask you to call later?
Okay I understand your time is valuable let me get you connected to you account manager and they will set up a better call back time.
What is EAW's DFS Operation Mangers full name?
Igor Garic
CM says "No" they don't want to be charged for calls/texts, what is your next step?
Tell them they will only be charged if their phone plan charges them for calls or texts. Discover will not charge them.
When do we say discover for Home, Work, and Other numbers?
Home - Always
Work - Both first and last name in answering machine
Other- First or Last name in answering machine
6011 0035 9865 9856, what would you give to the jeweler if you don't say the prefix?
35 9865 9856
What should you say if they say no to cell consent?
Okay I understand can I ask why?
How long has EAW's Discover program in Utah been open?
1Year 9 Months
Who do we get cell consent on?
Anybody under 90 days.
What are 4 of the 5 elements of Message Quality?
Your Name
Discover (If allowed)
CM first and last name
Call back number
Hours of operation
When do you say the disclosure?
After verifying full name and saying discover
or
After they ask who you are calling with
Was is the CM's solution?
The Jeweler
What did Mason get his degree in?
Behavioral Science - Emphasis is Psychology
You have the CM on the line on their spouses phone, what do you do?
Check the other numbers for their personal cell phone number
If the COB is $725.23 and the minimum payment is $605.07 how much do you say in the message?
$604
Who do we transfer to fraud?
Probate?
Foreign language?
Fraud? - Any body that says they don't have a card or says they have unauthorized transactions.
Probate? - CM's relative that is handling their account after passing away
Foreign language? - Anybody who asks or you can tell they don't speak English
When should we leave a message with a CM?
Never
What jobs has Gladys had at EAW?
Agent
Student Supervisor
Quality Analyst
What is the first thing to say in the disclosure?
(CM Full Name) for your number (... ... ....)
When do you not leave a message?
If the hit-box is red.
What is the extension # for HVAR?
*980
When should we not try to transfer?
If they said they have already filed for Bankruptcy.
What was the original work we did for discover called?
3/4 Mining