AIR
This must be confirmed letter-by-letter for domestic air bookings.
What is the traveler's name as it appears on their government-issued ID?
This must be disclosed when a special request such as an early check-in, late check-out, or room preference is requested.
What is special requests are based on availability?
These two things must occur before any account information is released.
What is confirm the caller is an authorized caller and complete identity verification?
These two things must be verified before sending a travel email.
What is confirming the receiver is an authorized caller/personnel and that the email address is on file?
This must be obtained after disclosures and before completing the booking.
What is Express Informed Consent (EIC)?
These details must be confirmed for international travelers before booking.
What are passport details?
This should never be done when advising your cm of their hotel costs
What is proactively advise the average nightly rate?
This disclosure must be provided before booking, holding, or changing a reservation.
Double Points: Recite disclosure verbatim
What is the Privacy Disclosure?
When booking you agree that American Express will share your booking details with all suppliers booked during this interaction, who may use your information per their privacy policies.
This is required in the subject line for all connex emails
What is the Event ID?
This should be disclosed when payment is charged at the time of booking and cardmember's billing address is located in CA.
Double Points: Recite disclosure verbatim
What is the California Restitution Disclosure?
American Express is not a participant in the California Travel Consumer Restitution Fund.
This information may be sourced from a held PNR, existing international reservation, or the travel profile and still satisfy compliance requirements.
What is passport information verification?
This must be advised before payment is processed at the time of booking or advised to be processed on a future date.
What is deposit or prepayment amount?
Before discussing a reservation with a passenger not authorized on the account, these must be provided as verification.
What are the record locator and the Card Member's first and last name?
If this decreases after consent is received and all other booking details remain unchanged, the reservation may still be confirmed.
What is the quoted price?
This disclosure must be provided before obtaining Express Informed Consent and before booking, holding, or changing a reservation.
What is the Privacy Disclosure?
This information should always be disclosed in the fare rules?
What is refundability, changeability, residual procedure, before and after departure permissions, ticket validity, and no show policy if applicable?
This must always be disclosed when providing the hotel cancellation policy.
What is the cancellation deadline, applicable penalty, and local hotel time?
This disclosure must be provided again whenever a third party joins the call or the call is transferred to speakerphone.
What is the call recording notification?
If a travel request comes from an unauthorized individual, even when copied with the Card Member, this should not occur.
What is reply to or process the request?
This system should be updated whenever any action has been taken on an account.
What is OPUS?
This disclosure advises travelers they are responsible for meeting destination entry and exit requirements.
Double Points: Recite disclosure verbatim.
What is the International Entry Requirements Disclosure?
Some travel destinations have entry requirements. You are responsible for complying with your destination’s entry and exit requirements.
This should be advised when no time appears in the cancellation policy.
What is advise to avoid penalty?
This information may never be released before verification and includes loyalty numbers except for approved exceptions.
Double Points: This is the only time partner loyalty numbers can be released.
What is Personally Identifiable Information (PII)?
What is only if a servicing agent enrolled the Card Member into the Partner Program while on the call with the Card Member ?
Requests involving this type of servicing generally cannot be completed solely through email.
What are card or account servicing requests?
This must be advised when advising a cardmember of the refundability of a refundable ticket.
What is less any applicable taxes?