EFT
If a member has fraud on their account and they need to order a new debit card, will they be charged?
No
How many paystubs does a member need when submitting a loan application?
2
How would someone qualify for membership?
Live, Work, Worship or an immediate family member with an account
If a member explains that they want to save money for an upcoming vacation they have with their family, what is the best product to place them into?
Vacation Club
List Three procedures for an account opening?
- Telecheck
- Welcome Letter
- Check List
- Scan ID
True or False, if a member wants to send money to a different financial institution, they can only send the money through a wire?
False. Our members also have access to our ACH Incoming and Outgoing Origination Form and our Online Banking Services such as Bill Pay.
When a member is applying for an auto loan and has decided on the car they want to finance, what will they need from the dealer to submit with their application?
The Purchase Agreement
Can you open an account for someone who lives in Harford but their ID doesn't match their address?
Yes, but they will need proof of their address such as as a utility bill and a paystub showing their current address.
What is the current rate for our Savings account?
.05
What GL do we use when voiding out a Bank Check if the check wasn't issued the same day? What is the procedure after voiding it?
745.5
An image of the check must be sent over to Teri and Erika Williams the same day as the check was voided along with the word "Void" and the account number written across the check.
If a member has fraud on their debit card and they did not authorize/recognize the transaction, do they need to contact the merchant?
No, the member can come into any location and fill out a dispute form WITHOUT contacting the merchant.
If a member applies for a loan and already has an active loan with Cencap, what form would you give to this member?
Short Form Loan Application
If a member is depositing a check for their opening deposit, how long will that check be on hold for?
4 Business Days (FULL amount)
Name at LEAST 5 products and Services Cencap Offers
Money Orders
Bank Checks
E-statements
Checking / Savings / Christmas / Vacation / CDs / Money Markets
Online Banking
Bill Pay
Coin Machine
Remote Deposit Capture
Ext.
In case of emergency, where would each location report to?
TSQ: Far Back Parking Lot
Franklin: Corporate Parking Lot
Corporate: Franklin Parking Lot
What is the ATM withdrawal and Purchase limit for a Teen Checking account? Also, can they be Opted In for Overdraft?
ATM: $100
Purchase: $250
Teen Accounts can NOT be opted in for Overdraft
If a member owns their own business, what documentation would this member need to provide with their loan application?
W2 Forms
What is the name of our check system for opening a checking account?
Telecheck
True or False, the only way a member can put a freeze on their debit card is to give us a call or stop at a location?
FALSE. They can use Card Valet and temporarily block their card.
FUN UPDATE: Card Valet will be upgraded to CARDHUB!
What is the amount that a CTR is needed for?
How long do you have to submit the CTR?
Does this include both checks and Cash?
$10,000.01
Same Day
Cash Only (In and Out)
When a member has fraudulent activity on their Visa Credit Card, can they use the same form as the Debit Card Dispute?
Yes. The form can be used for both Credit Cards and Debit Cards.
When do the Holiday and Vacation Loans Start and how much can you apply for?
Holiday: 10/1-2/28
Vacation: 3/1-9/30
Amount: $3500
What forms do we need to open a Teen Account if they do not have a Government issued ID?
Original Birth Certificate, Social Security Card, School ID and Proof of Address (Report Card with Correct Address)
What benefit does our members get by using our Credit Card?
OUR REWARD PROGRAM!
What is your Top and Bottom drawer limits?
3500 - TOP
Remainder Bottom.