Navigation
This is where you go to search a claim by ID
CenPas > Search > Claim ID
This is where correspondence is found
IMG
This is what the “C” number represents
Case ID
This identifies a special project
PROJ number
These individuals receive letter requests
These individuals receive letter requests
This search option shows all claims tied to an ID
All Claims Search
This icon is used to open letters
Paperclip
This is where reconsideration details are located
Inside the case
This is where PROJ numbers are searched
Claim Projects
This template is used for claims
Claims Template
This section shows claim-related cases
CenPAS Cases
These are types of letters you may see
Denial / Approval / Appeal
This term means the original decision stayed the same
Upheld
These are details you must review in a project
Purpose / Summary / Resolution
These items must always be included in a request
Claim number, TIN, contact info
This is where you go if CenPas is slow to find letters
IMG
This is what you can do with letter information
Copy and paste into notes
This section contains older claims cases
Archival Cases
This is where the completion date is found
Bottom (Manual Processing Date)
This number helps track calls
Call Reference Number
This is the “long way” to find claims
All Claims Search > CenPAS Cases > Select C number
These are the contacts for letter requests
Santana Johnson & Sue Lammie
This is what you should select if multiple C numbers appear
Most recent C number
This is what you send if a provider wants project documents
Request with L number
This is what you do if info cannot be found in CenPas
Use IMG or alternate search path