The Basics
What brand created online Gaming and in what year?
What is Bodog in 1994
How many Brands do we service?
What is 6?
Name the Topic that we will always select when creating and internal message
What is Service?
What are the 3 search tabs that we find on the top of Customer Manager?
What are Player, Wager and Payment?
What countries do we service?
What is USA, Canada and Australia
Why do customers stay? Name 3
What is Product Quality, Customer Service, Easy Shopping Experience, Pricing, Product Consistency, Value for the money, Product Assortment
Name 1 Brand, and the channels under it.
What is (Brand), Channels depending on the brand
Name the tool used for internal communication.
What is Mattermost?
Name the 3 tags that we are allowed to use.
What are Unlock Account, Crypto Self Lock and Responsible Gaming?
What do we consider our top 3 income Generators?
What is NFL, Casino and Poker
How many player types do we have?
What is 4?
Name the 8 brands that we service.
What is Bovada, Bodog, Ignition Casino, Slots.lv, Cafe Casino, Joe Fortune?
Name the tool that we use Manage, Edit and Update a players account.
What is Customer Manager?
When do we not leave an internal message? Explain
We always leave an internal message?
How many restricted territories do we have in Malta?
What is NONE
Name the 4 player types that we have
What is The Irate Customer, The Chatty Customer, The Positive Customer, The Transactional Customer.
What is the PSAT score approved during training?
What is 3.70?
How many chats are we going to handle in the Cisco Finesse tool? Explain.
What is None? Cisco Finesse is only for AUX status changes
Name the tool used to create tickets and what is the timeframe for a ticket?
What are the countries that we have restricted territories?
What is USA and Canada
What do customers want? Name 5
What is Appreciation, Courtesy, Fair Treatment, Honesty, Reliability, Accurate and Complete Information, Understanding.
What is the lowest tier we could downgrade a player to?
What is none, because tier levels could only level up
Name the tool that is considered "The Bible", and list at least 3 pages that we will always have bookmarked on the left pain under (Space Shortcuts)?
What is WIKI? Deposits and withdrawals, Landing Page, Promotions and Bonuses, Sport Almanac.
Not for the average JOE, are you up for it?
Facing the class at the wall, write the numbers from 1 to 9 with your Gluteus