Billing
What Centogene financial program is for patients utilizing their insurance?
CAP (Centogene Assistance Program)
Where can you find marketing information about the new boosted exome?
Salesforce
What is the standard turn around time for a whole exome?
30 business days
How many clinical genes have boosted coverage in the new WES?
8,000
What tests include tabular index findings?
Panels, WES, and WGS
What Centogene financial program is for cash pay patients?
CCP (Compassionate Care Plan)
Where do you find the CCP pricing for a test?
CCP powerpoint
Can a provider select for a research report by opting in on the consent form?
No, it must be selected in the test selection section of the order.
What types of DNA are covered in the boosted exome?
Nuclear and mitochondrial
Are ACMG secondary findings automatically included in a medical report? Who can receive secondary findings?
No, they must be opted-in by an individual. Any individual having WES or WGS testing can elect to receive secondary findings.
How can a patient qualify for the Compassionate Care Plan (CCP)?
By answering yes to one of a series of questions when Plenum calls patient to tell them about cash pricing and patient indicates full cash test price is too expensive.
A physician contacts you about the status of a patient’s test. The patient’s name is listed on the current order status under pre-auth and is assigned to Tracey. Where can you find the timeline of this case? How do you access this information?
Patient’s profile (search by their name, select files, and select profile)
What type of patient profile is best recommended for whole exome testing?
Patients with a complex and unknown genetic profile
What structural variants can be detected with the boosted exome?
*DAILY DOUBLE*
Copy number variants and uniparental disomy (UPD)
Describe what information can be found in a family member report for WES or WGS?
Status of the primary diagnostic findings in the proband and secondary findings (if elected).
How can a patient qualify for Centogene Assistance Program (CAP)?
Plenum has determined a good B&E, then patient provides number of individuals in the household and annual income based on table provided in CAP form.
A provider contacts you wanting a test to be performed free of charge. What are the steps you need to take?
Submit discount template to Rob for approval. Upon approval, have provider ordering testing as usual with a note about FOC status, send email to US Customer Support with approved discount template and outline all information. (do NOT submit FOC test req form- that goes to charity testing program)!
What is a research report and if selected, when would it be applied?
The research report is an add-on option for WES and WGS testing that identifies any mutations within research or candidate genes. It is not a separate report, but is a statement that is included within the results section of a medical report. It is only released when selected and if the patient does not have a primary diagnostic finding.
What types of non-coding regions are covered in the boosted exome?
Known pathogenic intronic regions reported in HGMD, ClinVar, and CentoMD.
Is it possible to opt out of tabular index findings? If so, what steps must be taken?
Yes on the provider level (on an all or nothing basis). Provider must have ordered a test with Centogene, then must send an email requesting to opt out of the tabular index for all of their patients on all tests.