Reporting Registers and SKFs
This is located in the Distribution Lines Process Page
What is the Reporting Register
FBC
What is Field Business Centre
What TMD stands for
What is Technical Master Data
Single Triangle
What is an Overhead Transformer
The status to be on to receive an incoming external call
What is On Queue
This is the full name of the acronym SKF
What is Statistical Key Figure
LCSC
What is Lines Customer Support Clerk
These are the 4 Pillars of a TMD
What are Connection Object, Device Location, Premise, Installation
Line with squiggles
What is an Underground Cable
Call Resolved is an example of this
What is a wrap up code
This is what WBS stands for
What is Work Breakdown Structure
NCON
What is New Connect
The Switch, Transformer, and Service Size are all details found in this TMD Pillar.
What is the Connection Object
Orange on a layout indicates this
What is Joint Use(Bell) owned
This is the percentage goal to be on queue
There are multiple of these per WBS
What is a SKFs
ESA
What is Electrical Safety Authority
This property has a bad dog, I can locate this information here
What is the Device Location
Red on a layout indicates this
What is Hydro One work
The only kind of transfer that should be used
What is a warm transfer/consult transfer
This is the T-Code that is used to claim a SKF
What is KB31N
ADET
What is Area Distribution Engineering Technician
This is based on the population density of where you live and affects the delivery rates
What is the Rate Category
Pink on a layout indicates this
What is Customer Owned
Information we are legally required to say to a customer when we are making an outbound call
What is this call is being recorded