Experience/Health Literacy
List one of the CHW Experience Promises
FOCUS on what matters most to every child and family
COMMUNICATE openly and honestly
INCLUDE children and families in decisions that impact them
What does the A in AIDET stand for?
ACKNOWLEDGE
You can share content on social media created by Children's Wisconsin
True or False
True
you can do this through Social Pulse too!
#chwemployee
What is the best way to prevent infection?
Washing your hands!
List one of the CHW Values.
Describe how you will live this value in your work
Purpose
Collaboration
Integrity
Innovation
Health
Identify another way to explain this medical term:
X-ray of your arm
"take a picture of your arm"
A family member asks you to become a friend on facebook or social media. What is your response?
I'm sorry, I really can't. I appreciate you asking me though..
You can visit anyone you want in Children's because you work here
True or False
False
You are required to report Interpersonal Violence issues with patients greater than 18 years old
TRUE OR FALSE
FALSE
You only report with the patient's permission when they are over 18 years old
List one of the CHW values (not already mentioned).
Describe how you will live this value in your work
Purpose
Collaboration
Integrity
Innovation
Health
Identify a way to engage with a child
What is: introduce yourself, eye level with child, speak in normal tone of voice, be honest, don't make promises, avoid assumptions, let the child be silent, use thing in the room to guide a conversation (toy, action figure, stuffed animal)
What does the D in AIDET stand for?
DURATION
What technique would you use to assist and control a chaotic situation?
Hint: sometimes you have to "call it out" in the room
One voice
On average, how long does it take for a patient's own microbiome to inhabit their own hospital room?
2 days?
12 hours?
24 hours?
30 minutes?
24 hours
What is the name of CHW President and CEO?
Peggy Troy
Our experience promise states, "We communicate openly and honestly"
describe a tactic
I will listen and help you find solutions
I will explain things in a way you can understand
I will address your fears and concerns by keeping you informed
How many seconds do you wait when making a request or asking a question for a patient with behavioral challenges?
11 seconds
What challenges do most people with brain based disorders have in common?
List one
sensory issues, contextual understanding, recognizing danger, meeting basic needs, understanding laws/rules, depression, anger, desperation
A bruise on a non mobile infant may be considered what type of injury?
Sentinel injury
What is the vision of CHW?
Wisconsin kids will be the healthiest in the nation
List 3 of the 4 health literacy strategies
1. Use plain language
2. Use forms in a limited way
3. Limit information
4. Check for understanding
Demonstrate how you would use AIDET to approach a family member cursing in the room
Hello, I am ________ from (role)_______. Sorry to interrupt, but this will only take a minute. I came in because I overheard you cursing. We ask that you not curse because it may scare children in the area. Is there anything we can help you with?
thank you
List one behavior known as "gateway" behaviors that you might see in someone is "testing the waters" to see what you might do. Some of these are non verbal.
•Staring, glaring, eye rolling
•Tone and volume of voice: yelling, making fun of, sarcasm
•Anxiety, fidgeting
•Mumbling
•Pacing
•Threats, cursing
A patient discloses to you that she has been the victim of an abusive significant other.
What is the recommended response?
"No one deserves to be abused. The abuse is not your fault"
Name one of the components of the "Triple Aim"
Quality
Experience
Cost
The simultaneous pursuit of improving the patient experience, improving health, and reducing costs